Guest Relations Specialist
vor 4 Wochen
Position Summary:
- Greet and assist international visitors as the primary point of contact
- Facilitate efficient check-in and check-out experiences
- Deliver tailored guest support throughout their stay
- Address guest concerns with professionalism to enhance satisfaction
- Maintain clear communication with various hotel departments
- Respond to inquiries via phone and manage guest requests through electronic correspondence
Benefits Offered:
- Affordable lodging options in proximity to the hotel
- Long-term employment opportunities
- Incentives available after completing one year of service
- Dynamic work atmosphere with a driven team
- Thorough training and orientation across departments
- Customized growth opportunities within the organization
- Discounts on a range of hotel amenities
- Networking prospects with industry professionals
- Employee dining facilities with varied selections
- Uniform cleaning services provided
Candidate Expectations:
- Completed studies in hospitality management or a related discipline
- Prior experience in a reception role is advantageous
- Professional attitude and outstanding interpersonal abilities
- Collaborative team member with a passion for service
- Detail-oriented and organized work style
- Proficiency in both German and English languages
At The Charles Hotel, we uphold the 'Family Flair' philosophy, ensuring every team member is recognized and valued.
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