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Customer Engagement Manager
vor 3 Monaten
The Customer Engagement Manager will play a pivotal role in enhancing customer satisfaction and loyalty throughout their journey with our services.
Key Responsibilities:- Customer Success Advocate: Oversee and enhance customer interactions from initial contact through the entire lifecycle.
- Guidance Provider: Assist clients from the onboarding phase to continuous education and constructive feedback.
- Success Strategist: Formulate and execute plans aimed at maximizing customer success.
- Collaborative Team Member: Emphasize the importance of teamwork and cooperative efforts.
- Challenge Identifier: Recognize and mitigate potential obstacles during the customer onboarding process.
- Project Coordinator: Organize and propel project initiatives towards successful outcomes.
- Digital Trend Enthusiast: Stay informed and passionate about emerging digital innovations.
- At least 3 years of experience in project management.
- Strong focus on customer service and a background in customer-oriented roles.
- Excellent communication abilities.
- Capability to manage multiple responsibilities and thrive under pressure.
- Flexibility to travel and engage with the automotive sector.
NX Technologies is a prominent FinTech scale-up in Germany, transforming digital payment solutions tailored for the automotive industry. Be part of a forward-thinking organization that is reshaping the payment landscape.
