Customer Engagement Manager

vor 4 Wochen

Köln, Nordrhein-Westfalen, Deutschland Paymenttools Vollzeit

Become a vital part of our team as the Customer Success Manager at Paymenttools

Paymenttools stands at the forefront of the payment sector, committed to transforming the payment journey for merchants throughout Europe. With an extensive network of retail outlets and travel agencies, we emphasize smooth transactions and exceptional customer service. Our mission is to merge cutting-edge technology with robust security protocols to provide a trustworthy and effective payment solution. Join our vibrant team and contribute to the evolution of payment systems.

Your Key Responsibilities:
  • Oversee the implementation projects for clients, ensuring effective management of timelines and communication.
  • Facilitate the transition of clients to ongoing support services following project completion.
  • Assess client requirements and recommend enhancements to improve their overall experience.
  • Proactively resolve client issues and guarantee satisfaction.
  • Examine client data to foster performance enhancements.
  • Work collaboratively with internal departments to fulfill client needs.
  • Deliver training and support to clients for optimal product usage.
Essential Qualifications:
  • Demonstrated experience in project management is crucial.
  • Strong analytical capabilities for interpreting data and optimizing performance.
  • Excellent communication skills for engaging with clients and internal teams.
  • A collaborative team player who excels in a fast-paced environment.
  • Experience in e-commerce or software implementation is beneficial.
  • Proficiency in both German and English, written and spoken.
What We Offer:
  • A range of employee benefits including travel allowances, educational budgets, and discounts.
  • A hybrid work model with flexible working hours.
  • Access to state-of-the-art software tools and platforms.
  • Opportunities for personal and professional growth.
  • Engaging company events and activities.

Are you prepared to be part of an innovative payment solution? Join us at Paymenttools and help shape the future of payment systems.

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