Product Support Specialist
Vor 6 Tagen
Location: Frankfurt, Germany
Type: FTC contract
Job SummaryUbique Systems is seeking a highly skilled Product Support Manager to join our team. As a key member of our Customer Service department, you will be responsible for providing technical support and service to our national and international customers.
Key Responsibilities- Support national and international customers with technical issues and concerns
- Manage workpackages and ensure timely completion of tasks
- Develop and coordinate support service concepts for systems, devices, and test equipment
- Conduct training courses for customers and internal teams
- Maintain repair files, documentation, and evaluate their effectiveness
- Create failure statistics and derive remedial measures to improve support services
- Manage project/program activities after series production ends
- Independent and systematic approach to work
- Quality and responsibility awareness
- High willingness to learn, curiosity, and ability to work in a team
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