Product Support Specialist

Vor 3 Tagen


Frankfurt am Main, Hessen, Deutschland Board Vollzeit

Product Support Specialist

**About the Role**

We are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.

**Key Responsibilities**

* Acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally.
* Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales and Sales Consultants to resolve highly complex technical issues related to solution deployment.
* Meet Board's Premium Support obligations to customers and ensure adherence to high standards.

**Requirements**

* First experience with SaaS and Enterprise Performance Management (EPM) software (preferably).
* First experience working in a customer support role using a case management platform.
* Familiarity with SQL and ODBC data source connections.
* Very good German and English knowledge, Spanish knowledge not a requirement.

**What We Offer**

* Opportunity to work with a leading Enterprise Performance Management (EPM) software company.
* Collaborative and dynamic work environment.

**Language:** en-US



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