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Technical Support Analyst

vor 3 Monaten


Ulm, Baden-Württemberg, Deutschland ThunderSoft Europe Vollzeit
Company Overview:
Founded in 2008, ThunderSoft is a prominent player in operating system technologies, offering innovative solutions across mobile, IoT, automotive, and enterprise sectors. With a global presence that includes over 25 R&D centers and a headquarters in Beijing, we are dedicated to advancing technological progress.

Position Overview:
We are looking for a proficient IT Support Specialist to join our team in a crucial on-site role. This position will focus on supporting local systems and applications, assisting users, and working closely with our IT team at headquarters.

Key Responsibilities:
  • Conduct on-site desktop operations and maintenance activities.
  • Manage and support local systems and applications, including access control, document printing, video surveillance, and other essential business applications.
  • Provide detailed reports and status updates on on-site issues, showcasing strong problem-solving skills.
  • Assist local users with application systems by facilitating ticket submissions and liaising with both the customer IT support team and the internal IT team.
  • Collaborate with headquarters to troubleshoot technical issues, managing a significant volume of tickets related to endpoint and application support.
  • Independently resolve straightforward technical challenges and act as a communication bridge between local users and headquarters.
  • Guide users in articulating their issues clearly, promoting efficient problem resolution in partnership with frontline teams.
  • Support local business functions and assist the Help Desk team as needed.

Qualifications:
  • Must reside in Stuttgart, Germany.
  • Proficiency in English and German is essential; knowledge of Chinese is a valuable asset.
  • Excellent communication skills, with the ability to effectively describe issues and collaborate with remote teams.
  • Experience in desktop support, local system maintenance, and application assistance.
  • Capability to work autonomously and aid users in troubleshooting and resolving their concerns.

Benefits:
  • Opportunity for long-term engagement in a vibrant, multinational setting.
  • Participate in impactful work that enhances both local and global operations.
  • Collaborate with international teams and contribute to significant projects.