Customer Relationship Management Internship

vor 3 Wochen

Stuttgart, Baden-Württemberg, Deutschland Mercedes-Benz Vollzeit

**About Mercedes-Benz Connectivity Services GmbH**

Mercedes-Benz Connectivity Services GmbH is a leading provider of innovative data-based solutions for various industries and use cases. As a subsidiary of Mercedes-Benz AG, we have been connecting the automotive and digital worlds around the connected vehicle since 6.

**Our Mission**

We create digital solutions of the future that help B2B customers increase their process quality and efficiency, improve customer experiences, operate more sustainably, or develop new business models. This is based on data collected in real-time from measuring points and signals inside and outside Mercedes-Benz vehicles worldwide.

**Our Team**

Our Sales & Operations team is determined and dynamic. We dedicate ourselves to a variety of tasks, true to the motto: the customer comes first. With a focus on the best possible support, we take care of the needs of our partners and customers.

**What Makes Our Team Special?**

We are a determined and service-oriented sales team with plenty of stamina. We are pragmatic and professional doers with a hands-on mentality. We are advocates of direct communication with an open-minded team culture.

**Exciting Tasks Ahead**

We are looking for a talented individual to join our team and take on the following responsibilities:

  • Responsibility for an outstanding customer experience together with the sales team and active collaboration to continuously increase customer satisfaction
  • Independent involvement in international sales projects to generate sales
  • Support in various customer journey projects (process optimization and data quality in the CRM system)
  • Active interface between customer, sales, and the billing department
  • Independent coordination of customer onboarding in pre- and after-sales
  • Support in day-to-day operations

**Requirements**

We are looking for a highly motivated and skilled individual with the following qualifications:

  • Degree in business administration, economics, or a comparable course of study
  • Good understanding of business contexts and current trends in digitalization
  • Strong customer and service orientation as well as consulting skills
  • Initiative, strong communication skills, and the ability to work in a team
  • High degree of creativity, pioneering spirit, and implementation strength as well as solution orientation (can-do mindset)
  • Very high level of commitment and flexibility
  • Very good written and spoken German and English skills

**What We Offer**

We offer a dynamic and innovative work environment with opportunities for growth and development. You will have the chance to work with a highly motivated and experienced team, and contribute to shaping the future of digital solutions. We also offer a range of benefits, including employee discounts, intern get-togethers, and other group-wide events for students, canteen, fruit basket in the office, and much more.

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