Experience Optimization Manager

Vor 5 Tagen

Berlin, Berlin, Deutschland Pipedrive Vollzeit
Unlock Growth with Our Experience Optimization Team

We're on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Our cloud-based software is trusted by over 100,000 companies and used in 179 countries.

About the Role

We're looking for an experienced optimization manager to work on conversion rate optimization, customer acquisition, and retention in our Berlin office. As a key member of our execution team, you'll deliver a comprehensive CRO strategy that aims for data-led journey optimization and high-quality conversions.

Key Responsibilities
  • Develop and execute a data-driven CRO strategy to improve critical business metrics such as V2T, T2P, NPC, NPC ARR, retention, and churn
  • Analyze consumer touchpoints, including human touch, email, in-app notifications, website, landing page data, and conversion funnels
  • Collaborate with partners such as MarTech and Demand Gen to optimize conversion rates through A/B testing, multivariate testing, and other optimization techniques
  • Stay updated with the latest CRO trends and technologies and incorporate them into the company's optimization efforts
  • Present CRO results and insights to key stakeholders, including the executive team, to drive buy-in and support for optimization initiatives
Requirements
  • 3+ years of experience delivering data-led, experience-focused customer journey programs that double down on existing well-performing areas and unlock new growth avenues
  • Able to communicate and align with team members, stakeholders, and other departments using data-driven results
  • Can identify problems and help develop practical solutions that address their root causes
  • Experience working with a growth-oriented B2B or B2C business
  • Comfortable with experience- and conversion-focused journey management and CRO
  • Strong SEO, analytics, and UX understanding
  • Superb reporting and presentation skills to senior audiences
Why Pipedrive?

We're a value-driven work environment where people come first. Our team is serious about getting things done while not taking ourselves too seriously. We offer a world-class working environment full of perks like parties, snacks, and drinks, and, of course, office dogs. Flexible working hours, freedom to execute your ideas, and lots of room for personal and career development make us an attractive employer.

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