Service Delivery Manager

vor 1 Monat

Düsseldorf, Nordrhein-Westfalen, Deutschland Vorwerk Vollzeit

Job Title: Service Manager

About the Role:

We are seeking a highly skilled Service Manager to join our team at Vorwerk Services GmbH. As a Service Manager, you will be responsible for ensuring the stable operation of our products and providing sufficient information to development team members to fulfill their responsibilities.

Your Key Responsibilities:

  • Support all maintenance activities for the product to ensure stable operations
  • Provide information to development team members to enable them to fulfill their responsibilities
  • Represent Vorwerk's agile methodology and ensure development team members can work autonomously
  • Ensure sufficient communication with stakeholders
  • Control and report statistics to stakeholders
  • First escalation point for stakeholders in case of irregularities with incidents and SLAs
  • Manage major incidents
  • Budget management and financial forecasting for operations
  • Support people lead in resource management for development team
  • Identify improvement potentials with the development team and support their realization

Requirements:

  • Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training
  • Relevant experience as service manager providing IT services
  • Broad knowledge of service management frameworks (e.g. ITIL, CobiT) – ideally ITIL foundation certified, ITIL Service Operation and Service Transition certified
  • Experience in managing external service providers
  • Experience of working in IT product-oriented teams
  • Structured way of working and strong analytical skills
  • Business fluent in English
  • Strong team player and cooperative, experienced in lateral leadership
  • Intercultural competence and experience with international cooperation

What We Offer:

  • Flexible working framework through flexitime, flextime days and 30 days of holiday
  • Possibility of mobile working within a defined framework
  • Attractive pension plan through several modules as well as the option of a time value account
  • Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
  • Internal and external training opportunities
  • Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
  • Subsidized snacks and menus
  • Discounted job ticket and free parking directly at the workplace

Contact:

Vorwerk Services GmbH

Mühlenweg 17-37

Wuppertal

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