Customer Success Operations Manager: Gainsight Administrator
vor 3 Wochen
Key Responsibilities
- Implement impactful cross-functional projects in Gainsight by bringing in new data points and by creating and improving automations with Rule Engine and Data Designer.
- Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team.
- Drive enablement, change management, standardization, and process documentation in Customer Success.
- Become the go-to person for questions, ideas, and troubleshooting for our CS Teams.
- Continuously improve the CSM experience by testing and implementing new Gainsight features and modules.
Requirements
- Bachelor's degree required, Master's degree is an advantage (Business, Computer Science, Economics).
- Two years' hands-on experience with Gainsight CS and Salesforce (or other CRM).
- Expertise in connecting to data sources and bringing new data points into Gainsight (experience with Snowflake is an advantage).
- Outstanding analytical skills, experience with reporting and data analysis.
- Excellent written & verbal communication skills in English.
About LeanIX
LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.
Why LeanIX?
LeanIX is not just a product, in fact it's a great place to work. Colleagues (600+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
Work Mode
At LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU
Equal Opportunity Employer
LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.
Application Process
All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
-
Munich, Bayern, Deutschland LeanIX VollzeitJoin Our Team as a Customer Success Operations Manager: Gainsight AdministratorLeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. We are seeking a highly skilled Customer Success Operations Manager: Gainsight Administrator to join our team.Key...
-
Munich, Bayern, Deutschland LeanIX VollzeitJoin Our Team as a Customer Success Operations Manager: Gainsight AdministratorLeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. We are seeking a highly skilled Customer Success Operations Manager: Gainsight Administrator to join our team.Key...
-
Munich, Bayern, Deutschland LeanIX VollzeitUnlock Your Potential as a Customer Success Operations ManagerAt LeanIX, we're seeking a highly skilled Customer Success Operations Manager to join our team. As a key member of our Customer Success organization, you will play a critical role in driving the success of our customers by implementing impactful cross-functional projects in Gainsight.Key...
-
Munich, Bayern, Deutschland LeanIX VollzeitUnlock Your Potential as a Customer Success Operations ManagerAt LeanIX, we're seeking a highly skilled Customer Success Operations Manager to join our team. As a key member of our Customer Success organization, you will play a critical role in driving the success of our customers by implementing impactful cross-functional projects in Gainsight.Key...
-
Munich, Bayern, Deutschland LeanIX VollzeitUnlock Your Potential as a Customer Success Operations SpecialistAt LeanIX, we're seeking a highly skilled Customer Success Operations Specialist to join our team. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management,...
-
Munich, Bayern, Deutschland LeanIX VollzeitTransform Customer Success with Impactful ProjectsAs a Customer Success Operations Manager: Gainsight Administrator, you will drive impactful cross-functional projects in Gainsight by bringing in new data points and creating and improving automations with Rule Engine and Data Designer.Key Responsibilities:Implement impactful cross-functional projects in...
-
Munich, Bayern, Deutschland LeanIX VollzeitKey ResponsibilitiesImplement impactful cross-functional projects in Gainsight by bringing in new data points and by creating and improving automations with Rule Engine and Data Designer.Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team.Drive enablement, change management,...
-
Customer Success Associate
vor 3 Wochen
Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team at LeanIX. As a key member of our Customer Success team, you will be responsible for building and strengthening relationships with our Enterprise customers in the DACH region.Key ResponsibilitiesDevelop and expand your accounts by driving product...
-
Customer Success Associate
vor 3 Wochen
Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team at LeanIX. As a key member of our Customer Success team, you will be responsible for building and strengthening relationships with our Enterprise customers in the DACH region.Key ResponsibilitiesDevelop and expand your accounts by driving product...
-
Customer Success Professional
vor 3 Wochen
Munich, Bayern, Deutschland LeanIX VollzeitUnlock Your Potential in Customer SuccessAt LeanIX, we're seeking a highly motivated Customer Success Associate to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences, driving growth, and ensuring customer satisfaction.Key Responsibilities:Develop and maintain strong...
-
Customer Success Associate
vor 1 Monat
Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team at LeanIX. As a key member of our Customer Success team, you will be responsible for building and strengthening relationships with our Enterprise customers in the DACH region.Key ResponsibilitiesDevelop and expand your accounts by driving product...
-
Customer Success Associate
vor 1 Monat
Munich, Bayern, Deutschland LeanIX VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team at LeanIX. As a key member of our Customer Success team, you will be responsible for building and strengthening relationships with our Enterprise customers in the DACH region.Key ResponsibilitiesDevelop and expand your accounts by driving product...
-
Customer Success Associate/Manager Mid-Market
vor 2 Wochen
Munich, Bayern, Deutschland LeanIX VollzeitUnlock Your Potential in Customer SuccessAt LeanIX, we're seeking a highly motivated and experienced Customer Success Associate/Manager to join our mid-market team. As a key member of our customer-facing team, you'll be responsible for building and strengthening relationships with our customers, driving product adoption, and ensuring value addition.Key...
-
Customer Success Associate
vor 2 Wochen
Munich, Bayern, Deutschland LeanIX VollzeitUnlock Your Potential as a Customer Success AssociateAt LeanIX, we're looking for a talented Customer Success Associate to join our team. As a key member of our Customer Success team, you'll be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and maintain strong relationships with our...
-
Customer Success und Operations Manager
vor 1 Monat
Munich, Bayern, Deutschland ShopVibes VollzeitÜber unsWir sind ein dynamisches und wachsendes B2B SaaS-Startup mit Sitz in München. Unsere Vision ist es, Unternehmen mit Hilfe von Technologie dabei zu unterstützen, ihre Produkte mit der ganzen Welt zu teilen. Wir entwickeln eine führende Softwarelösung, um alle produktbezogenen Aspekte des Multi-Channel-Commerce auf einer einzigen, KI-gestützten...
-
Customer Success und Operations Manager
vor 1 Monat
Munich, Bayern, Deutschland ShopVibes VollzeitÜber unsWir sind ein dynamisches und wachsendes B2B SaaS-Startup mit Sitz in München. Unsere Vision ist es, Unternehmen mit Hilfe von Technologie dabei zu unterstützen, ihre Produkte mit der ganzen Welt zu teilen. Wir entwickeln eine führende Softwarelösung, um alle produktbezogenen Aspekte des Multi-Channel-Commerce auf einer einzigen, KI-gestützten...
-
Customer Success und Operations Manager
vor 4 Wochen
Munich, Bayern, Deutschland ShopVibes VollzeitÜber unsWir sind ein erfolgreiches und wachsendes B2B SaaS-Startup mit Sitz in München. Unsere Vision ist es, Unternehmen mit Hilfe von Technologie dabei zu unterstützen, ihre Produkte mit der ganzen Welt zu teilen. Wir entwickeln eine führende Softwarelösung, um alle produktbezogenen Aspekte des Multi-Channel-Commerce auf einer einzigen, KI-gestützten...
-
Customer Success und Operations Manager
vor 4 Wochen
Munich, Bayern, Deutschland ShopVibes VollzeitÜber unsWir sind ein erfolgreiches und wachsendes B2B SaaS-Startup mit Sitz in München. Unsere Vision ist es, Unternehmen mit Hilfe von Technologie dabei zu unterstützen, ihre Produkte mit der ganzen Welt zu teilen. Wir entwickeln eine führende Softwarelösung, um alle produktbezogenen Aspekte des Multi-Channel-Commerce auf einer einzigen, KI-gestützten...
-
Customer Success und Operations Manager
vor 1 Monat
Munich, Bayern, Deutschland ShopVibes VollzeitÜber unsWir sind ein erfolgreiches und wachsendes B2B SaaS-Startup mit Sitz in München. Unsere Vision ist es, Unternehmen mit Hilfe von Technologie dabei zu unterstützen, ihre Produkte mit der ganzen Welt zu teilen. Wir entwickeln eine führende Softwarelösung, um alle produktbezogenen Aspekte des Multi-Channel-Commerce auf einer einzigen, KI-gestützten...
-
Customer Success und Operations Manager
vor 1 Monat
Munich, Bayern, Deutschland ShopVibes VollzeitÜber unsWir sind ein erfolgreiches und wachsendes B2B SaaS-Startup mit Sitz in München. Unsere Vision ist es, Unternehmen mit Hilfe von Technologie dabei zu unterstützen, ihre Produkte mit der ganzen Welt zu teilen. Wir entwickeln eine führende Softwarelösung, um alle produktbezogenen Aspekte des Multi-Channel-Commerce auf einer einzigen, KI-gestützten...
