Customer Success Operations Manager: Gainsight Administrator

vor 4 Wochen


Munich, Bayern, Deutschland LeanIX Vollzeit

Unlock Your Potential as a Customer Success Operations Specialist

At LeanIX, we're seeking a highly skilled Customer Success Operations Specialist to join our team. As a key member of our Customer Success organization, you will be responsible for implementing impactful cross-functional projects in Gainsight, driving enablement, change management, standardization, and process documentation in Customer Success.

Key Responsibilities:

  • Implement impactful cross-functional projects in Gainsight by bringing in new data points and creating and improving automations with Rule Engine and Data Designer.
  • Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team.
  • Drive enablement, change management, standardization, and process documentation in Customer Success.
  • Become the go-to person for questions, ideas, and troubleshooting for our CS Teams.
  • Continuously improve the CSM experience by testing and implementing new Gainsight features and modules.

Requirements:

  • Bachelor's degree required, Master's degree is an advantage (Business, Computer Science, Economics).
  • Two years' hands-on experience with Gainsight CS and Salesforce (or other CRM).
  • Expertise in connecting to data sources and bringing new data points into Gainsight (experience with Snowflake is an advantage).
  • Outstanding analytical skills, experience with reporting and data analysis.
  • Excellent written & verbal communication skills in English.

About LeanIX:

LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. We serve over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40.

What We Offer:

At LeanIX, we believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful, and a world-class team deserves the best software stack money can buy. We have a Hybrid Work Mode, which means you work remotely from your home office and work from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU

Equal Opportunity Employer:

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at You will be treated with the utmost respect and confidentiality.


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