Customer Success Operations Manager: Gainsight Administrator
vor 3 Wochen
At LeanIX, we're seeking a highly skilled Customer Success Operations Manager to join our team. As a key member of our Customer Success organization, you will play a critical role in driving the success of our customers by implementing impactful cross-functional projects in Gainsight.
Key Responsibilities:- Design and implement data-driven solutions in Gainsight to drive customer success
- Collaborate with cross-functional teams to develop and improve automations and data integrations
- Drive enablement, change management, and process documentation in Customer Success
- Provide expert-level support and guidance to Customer Success teams
- Stay up-to-date with the latest Gainsight features and modules to continuously improve the CSM experience
- Bachelor's degree in Business, Computer Science, or Economics
- 2+ years of hands-on experience with Gainsight CS and Salesforce (or other CRM)
- Expertise in connecting to data sources and bringing new data points into Gainsight
- Outstanding analytical skills and experience with reporting and data analysis
- Excellent written and verbal communication skills in English
LeanIX is a market leader in enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess, and manage the transition towards their target IT architecture. We're a diverse and dynamic team of over 1,000 employees across the globe, and we're committed to being an equal opportunity employer.
We offer a Hybrid Work Mode, which means you'll have the flexibility to work remotely from your home office and collaborate with our teams in our offices. We also offer great benefits, including a competitive salary, comprehensive health insurance, and a generous retirement plan. If you're passionate about customer success and want to join a team that's shaping the future of enterprise architecture, we'd love to hear from you
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Munich, Bayern, Deutschland LeanIX VollzeitJoin Our Team as a Customer Success Operations Manager: Gainsight AdministratorLeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. We are seeking a highly skilled Customer Success Operations Manager: Gainsight Administrator to join our team.Key...
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Munich, Bayern, Deutschland LeanIX VollzeitJoin Our Team as a Customer Success Operations Manager: Gainsight AdministratorLeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. We are seeking a highly skilled Customer Success Operations Manager: Gainsight Administrator to join our team.Key...
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Munich, Bayern, Deutschland LeanIX VollzeitTransform Customer Success with Impactful ProjectsAs a Customer Success Operations Manager: Gainsight Administrator, you will drive impactful cross-functional projects in Gainsight by bringing in new data points and creating and improving automations with Rule Engine and Data Designer.Key Responsibilities:Implement impactful cross-functional projects in...
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Munich, Bayern, Deutschland LeanIX VollzeitKey ResponsibilitiesImplement impactful cross-functional projects in Gainsight by bringing in new data points and by creating and improving automations with Rule Engine and Data Designer.Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team.Drive enablement, change management,...
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Munich, Bayern, Deutschland LeanIX VollzeitKey ResponsibilitiesImplement impactful cross-functional projects in Gainsight by bringing in new data points and by creating and improving automations with Rule Engine and Data Designer.Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team.Drive enablement, change management,...
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