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Site Lead for Participant Testing

vor 4 Wochen


Berlin, Berlin, Deutschland Applause GmbH Vollzeit
Job Description

We are seeking a highly skilled and experienced Site Lead to join our team at Applause GmbH in Berlin. As a Site Lead, you will play a critical role in ensuring the success of our smart device testing operations.

Key Responsibilities:

  • Manage inventory of smart devices, including check-in and check-out for devices entering and exiting the facility
  • Coordinate device preparations and shipments across EU sites
  • Act as main point of contact to troubleshoot issues related to onsite testing, logistics, and transportation
  • Perform basic troubleshooting on smart devices; set up, clean smart devices
  • Instruct, guide, and assist moderators for smart device testing sessions
  • Escalate smart device problems or tester-reported issues to the designated collection owner
  • Collaborate with team members and communicate updates across the team
  • Attend device and collection-related trainings and status meetings
  • Address operational, security, and compliance issues onsite
  • Oversee collection data quality and transfers

Requirements:

  • Strong communications skills
  • Customer service experience - IT/hardware/wearables a plus
  • Logistics experience
  • Ability to follow detailed technical documentation and instructions
  • Problem-solving capabilities
  • Quick learner and dependable
  • Ability to work alone with little or no supervision
  • Fluent in German and English
  • Ability to work on-site from the Berlin office

Benefits:

Join our team at Applause GmbH and gain insights into smart device testing. Our company provides insightful, actionable testing results that can directly inform go/no-go release decisions, helping development teams build better and faster, and release with confidence.