Site Lead for Participant Testing

vor 1 Monat


Berlin, Berlin, Deutschland Applause GmbH Vollzeit
Job Summary

We are seeking a highly skilled and experienced Site Lead to oversee participant testing operations in Berlin. The successful candidate will work closely with our Global Operations and SDM teams to ensure device readiness, meet data collection session targets, and demonstrate exceptional customer service, operational, and technical aptitude.

Key Responsibilities
  • Manage inventory of smart devices, including check-in and check-out procedures
  • Coordinate device preparations and shipments across EU sites
  • Act as primary point of contact for troubleshooting issues related to onsite testing, logistics, and transportation
  • Perform basic troubleshooting on smart devices and set up, clean, and prepare them for testing
  • Instruct, guide, and assist moderators for smart device testing sessions
  • Escalate smart device problems or tester-reported issues to the designated collection owner
  • Collaborate with team members and communicate updates across the team
  • Attend device and collection-related trainings and status meetings
  • Address operational, security, and compliance issues onsite
  • Oversee collection data quality and transfers
Requirements
  • Strong communication and customer service skills
  • Experience in logistics, IT, hardware, or wearables
  • Ability to follow detailed technical documentation and instructions
  • Problem-solving capabilities and quick learning
  • Dependability and ability to work independently with minimal supervision
  • Fluency in German and English
  • Ability to work on-site from the Berlin office
Benefits

Join a dynamic team and gain insights into smart device testing with a world leader in digital quality testing.



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