Front Office Supervisor
vor 3 Wochen
A-ROSA Kreuzfahrten is a leading cruise line that offers unique and unforgettable experiences to its guests. As a member of our team, you will be part of a dynamic and international environment where you can grow and develop your skills.
Job DescriptionWe are seeking a highly motivated and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, managing the reception area, and ensuring that all operations run smoothly.
Key Responsibilities:- Provide 24-hour service at reception and personally provide reception services
- Organise boarding and disembarkation in cooperation with the Hotel Manager
- Receive passenger complaints and resolve issues in a professional manner
- Manage and monitor subordinate staff, including drawing up duty rosters and conducting appraisal interviews
- Perform administrative tasks, such as maintaining the Fidelio and MICROS systems, and monitoring office materials and printed matter
- Conduct accounting tasks, including daily maintenance of the reception cash book and checking/reviewing the reception cash register and accounts with the Hotel Manager
- Successful completion of vocational training in the hotel industry and/or course of specialised study
- At least two years of professional experience in a comparable position
- Knowledge of Fidelio Cruise and Micros POS systems desirable
- PC skills including Microsoft Office software (PowerPoint, Word, Excel)
- Excellent knowledge of German and English, other languages desirable
As a member of our team, you will enjoy a range of benefits, including:
- Swiss employment contract incl. health and pension insurance (excl. France)
- Outside cabin (single occupancy if available) with porthole
- No Basic Safety Training necessary before boarding
- Low additional costs for personal expenses (rent, supplies, clothing)
- No additional costs for uniforms or visas (at proper end of contract)
- Overnight berths in attractive destinations
- Choice of sailing area possible
- Fair working hours incl. rest days on board
- Fair holiday regulations
- Personal atmosphere on board and within the company
- Extensive induction and training at the start of the season
- Free language training on board at the start of the season
- Attractive promotion opportunities
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us.
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Rostock, Mecklenburg-Vorpommern, Deutschland A-ROSA Kreuzfahrten Vollzeit{"title": "Front Office Supervisor", "description": " A-ROSA Kreuzfahrten is seeking a highly motivated and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and managing the...
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Rostock, Mecklenburg-Vorpommern, Deutschland A-ROSA Kreuzfahrten Vollzeit{"title": "Front Office Supervisor", "description": " A-ROSA Kreuzfahrten is seeking a highly motivated and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and managing the...
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