Logistics Specialist for Claims Management

vor 4 Wochen


Marl, Nordrhein-Westfalen, Deutschland persona service AG & Co. KG • Niederlassung: Recklinghausen Vollzeit
Logistics Specialist for Claims Management (m/f/d)


Are you seeking a specialized and rewarding role within a reputable organization? With competitive compensation, flexibility, and engaging professional development opportunities? This position may be the ideal fit for you.


What You Can Expect from
This Organization:


  • Competitive hourly wage of up to €20.00
  • Long-term career prospects in a global setting

What persona service Offers:

  • Monthly mobility allowance of €50, depending on the role
  • Additional bonuses along with holiday and Christmas remuneration
  • Complimentary tutoring services for your children via the Ubimaster learning platform
  • Extensive shopping discounts with well-known brands through our corporate benefits program
  • Exceptional personal support and regular performance reviews
  • A variety of professional development opportunities

Your Key Responsibilities:

  • Managing customer complaints within the logistics domain and ensuring efficient resolution
  • Assessing damages, determining the extent of loss, settling claims, and invoicing responsible parties (e.g., transport service providers)
  • Advising relevant departments on complaint management and damage resolution
  • Preparing, conducting, and following up on complaint discussions, and documenting in the customer management system
  • Assisting in the preparation and analysis of complaint data using SAP, Excel, and Power BI
  • Participating in projects and workshops aimed at enhancing complaint management processes

What We Expect from You:

  • Completed training in logistics, business, or a related field, such as a forwarding agent
  • Initial experience in complaint management within the logistics sector
  • Proficient in MS Office, particularly Excel
  • Practical knowledge of SAP
  • Fluent in German with good written and spoken English skills
Take charge of your professional journey as you envision it - with our support. At persona service, you will discover the role that provides the autonomy you desire.


With a nationwide presence and over 55 years of expertise in human resources and labor, persona service stands as one of the leading personnel service providers in Germany.

We offer numerous job opportunities, providing ample room for growth and development.

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