Logistics Specialist for Claims Management
vor 4 Wochen
Are you seeking a specialized and rewarding role within a reputable organization? With competitive compensation, flexibility, and engaging professional development opportunities? This position may be the ideal fit for you.
What You Can Expect from
This Organization:
- Competitive hourly wage of up to €20.00
- Long-term career prospects in a global setting
What persona service Offers:
- Monthly mobility allowance of €50, depending on the role
- Additional bonuses along with holiday and Christmas remuneration
- Complimentary tutoring services for your children via the Ubimaster learning platform
- Extensive shopping discounts with well-known brands through our corporate benefits program
- Exceptional personal support and regular performance reviews
- A variety of professional development opportunities
Your Key Responsibilities:
- Managing customer complaints within the logistics domain and ensuring efficient resolution
- Assessing damages, determining the extent of loss, settling claims, and invoicing responsible parties (e.g., transport service providers)
- Advising relevant departments on complaint management and damage resolution
- Preparing, conducting, and following up on complaint discussions, and documenting in the customer management system
- Assisting in the preparation and analysis of complaint data using SAP, Excel, and Power BI
- Participating in projects and workshops aimed at enhancing complaint management processes
What We Expect from You:
- Completed training in logistics, business, or a related field, such as a forwarding agent
- Initial experience in complaint management within the logistics sector
- Proficient in MS Office, particularly Excel
- Practical knowledge of SAP
- Fluent in German with good written and spoken English skills
With a nationwide presence and over 55 years of expertise in human resources and labor, persona service stands as one of the leading personnel service providers in Germany.
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