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Logistics Specialist for Claims Management
vor 3 Monaten
Are you seeking a customized and stimulating role within a prestigious organization? With a competitive salary, flexibility, and exciting professional development opportunities? We have the ideal position for you.
What You Can Expect from
This Organization:
- Competitive hourly wage up to €20.00
- Long-term employment prospects in a global setting
What persona service Offers:
- Monthly mobility allowance of €50 based on your role
- Additional bonuses along with holiday and Christmas remuneration
- Complimentary tutoring services for your children via the learning & tutoring platform Ubimaster
- Extensive shopping discounts with well-known brands through our corporate benefits program
- Exceptional personal support and regular performance feedback
- Various opportunities for professional development
Your Key Responsibilities:
- Managing customer complaints within the logistics domain and ensuring efficient resolution
- Assessing damages, determining the extent or value of losses, and processing settlements with responsible parties (such as transport service providers)
- Advising relevant departments on complaint management and damage resolution
- Organizing, executing, and documenting complaint discussions in the customer management system
- Assisting in the preparation and analysis of complaint data using SAP, Excel, and Power BI
- Participating in projects and workshops aimed at enhancing complaint management processes
What We Require from You:
- Completed education in logistics, business, or a related field, such as a forwarding agent
- Initial professional experience in handling complaints within the logistics sector
- Proficient in MS Office, particularly Excel
- Practical experience with SAP
- Fluent in German with good written and spoken English skills
With numerous locations and over 55 years of expertise in human resources and labor, persona service stands as one of the leading personnel service providers in Germany.
