Customer Service Representative
Vor 5 Tagen
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at S-KON Sales Kontor Hamburg GmbH. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries, and promoting our products and services.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Sales and Upselling: Identify opportunities to sell additional products and services to customers, and promote our portfolio of telecommunications solutions.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, and provide expert advice to customers on tariff adjustments, customer retention, and contract renewals.
- Customer Data Management: Accurately and efficiently manage and update customer information, ensuring that all records are up-to-date and accurate.
- Motivation and Teamwork: Demonstrate a strong motivation to learn and grow with the company, and work collaboratively as part of a dynamic team.
- Communication Skills: Possess excellent communication and interpersonal skills, with the ability to convey positivity and enthusiasm over the phone.
- Language Skills: Fluency in German is essential for this role.
- Technical Skills: Good computer skills and the ability to learn new systems and technologies quickly.
S-KON Sales Kontor Hamburg GmbH is a leading direct marketing company in the telecommunications industry, recognized for our commitment to excellence and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
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