Crisis Support Specialist
vor 1 Woche
At Intellect, we are seeking a highly skilled and compassionate Crisis Helpline Responder to join our team. As a Crisis Helpline Responder, you will play a critical role in providing immediate support and assistance to individuals in crisis through phone calls.
Key Responsibilities- Respond to Crisis Calls: Engage with callers who are experiencing suicidal thoughts, self-harm, or crisis situations, providing empathetic and non-judgmental listening and crisis intervention services.
- Assess and Triage: Assess the caller's needs and triage for immediate safety or emergency medical attention, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
- Document Calls: Maintain accurate and detailed call reports on key issues and referrals actioned.
- Comply with Regulations: Comply with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR).
- Develop Crisis Management Plans: Support in the development of appropriate crisis management plans to support callers in crisis.
- Make Quick Decisions: Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed.
- Ensure Smooth Handover: Ensure smooth and diligent handover process to next shift personnel.
- Conduct Risk Assessments: Conduct risk assessments, including lethality assessment for suicide cases.
- 1-3 years of experience in helplines, either in a paid or voluntary capacity.
- Effective communication in native language (German) and English.
- Experience working with high-risk clinical situations (at risk of or affected by suicide or crisis cases).
- Ability to maintain emotional composure in high-stress situations, ability to bounce back from stressful interactions and high-risk cases.
- Background in mental health or emergency services.
- Completed training in Crisis Intervention or Suicide Prevention.
- Effective communication in more than 1 language.
- Maintain professional indemnity insurance.
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Crisis Support Specialist
Vor 5 Tagen
Berlin, Berlin, Deutschland Intellect VollzeitAbout the RoleAt Intellect, we are seeking a highly skilled and compassionate Crisis Helpline Responder to join our team. As a Crisis Helpline Responder, you will play a critical role in providing immediate support and assistance to individuals in crisis through phone calls.Key ResponsibilitiesRespond to Crisis Calls: Engage with callers who are experiencing...
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Crisis Support Specialist
Vor 5 Tagen
Berlin, Berlin, Deutschland Intellect VollzeitAbout the RoleAt Intellect, we are seeking a highly skilled and compassionate Crisis Helpline Responder to join our team. As a Crisis Helpline Responder, you will play a critical role in providing immediate support and assistance to individuals in crisis through phone calls.Key ResponsibilitiesRespond to Crisis Calls: Engage with callers who are experiencing...
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Crisis Support Specialist
vor 19 Stunden
Berlin, Berlin, Deutschland Intellect Vollzeit{"title": "Crisis Helpline Responder", "description": "About the RoleAt Intellect, we are seeking a skilled Crisis Helpline Responder to join our team. As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls.Your role is crucial in offering empathetic and...
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Crisis Support Specialist
vor 19 Stunden
Berlin, Berlin, Deutschland Intellect Vollzeit{"title": "Crisis Helpline Responder", "description": "About the RoleAt Intellect, we are seeking a skilled Crisis Helpline Responder to join our team. As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls.Your role is crucial in offering empathetic and...
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vor 1 Woche
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vor 4 Wochen
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