Aktuelle Jobs im Zusammenhang mit Crisis Support Specialist - Berlin, Berlin - Intellect
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vor 3 Wochen
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Crisis Support Specialist
vor 2 Monaten
At Intellect, we are seeking a skilled Crisis Helpline Responder to join our team. As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls.
Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services. You will work closely with a team of mental health professionals to ensure the safety and well-being of callers and provide them with appropriate resources.
This is a part-time remote role with the flexibility to decide where you want to work. Local candidates who speak the local language are preferred, but others can still be considered.
Key Responsibilities- Respond to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation, and concerned friends or family members.
- Provide a range of evidenced-based, professional crisis counseling services and personal support, employing de-escalation techniques and crisis intervention techniques.
- Assess the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
- Maintain accurate and detailed call reports on key issues and referrals actioned.
- Comply with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR).
- Support in the development of appropriate crisis management plans to support callers in crisis.
- Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed.
- Ensure smooth and diligent handover process to next shift personnel.
- Dedicate entire shift to intellect tasks and responsibilities only.
- Conduct risk assessments, including lethality assessment for suicide cases.
- 1-3 years of experience in helplines, either in a paid or voluntary capacity.
- Can effectively communicate in their native language (German) and English.
- Experience working with high-risk clinical situations (at risk of or affected by suicide or crisis cases).
- Ability to maintain emotional composure in high-stress situations, ability to bounce back from stressful interactions and high-risk cases.
- Have a background in mental health or emergency services.
- Completed training in Crisis Intervention or Suicide Prevention.
- Can effectively communicate in more than 1 language.
- Maintain professional indemnity insurance.
