Customer Service Representative
vor 4 Wochen
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate at the Exchange. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities:- Provide high-level customer satisfaction through excellent service, greeting each customer upon contact and/or line of sight, and assessing their needs.
- Assist customers with completing price changes, special orders, online orders, and rain checks, and provide assistance with determining minor alterations and submission of certification, as needed.
- Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions, and verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
- Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory, and practice loss prevention procedures and alert security and management of potential problems that may involve fraud, waste, and abuse.
- Completion of high school or the equivalent.
- Retail experience, demonstrated willingness, and potential for additional responsibility.
- Able to learn and adapt to current technology needs.
- Able to think quickly on the spot to answer customer questions.
- Willing to cross-train and work in other areas of the store, as needed.
- Must possess a welcoming and helpful attitude toward customers and other team members.
- Cash handling experience preferred.
- Excellent communication skills.
- Basic computer skills.
- Retail experience preferred.
- Holiday Premium Pay (Double Pay).
- Mass Transportation Reimbursement.
- Associate Transfer Program (ATP).
- Paid Military Leave.
- Personal Accident Insurance.
- FMLA & Administrative Leave.
- Paid Parental Leave.
- Employee Assistance Program (EAP).
We offer a comprehensive benefits package, including medical and dental insurance, flexible spending accounts, health savings accounts, and health reimbursement arrangements. We also offer a traditional pension plan and 401(k) retirement savings plan.
The Exchange is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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