Customer Service Representative

vor 4 Wochen

Grafenwöhr, Bayern, Deutschland Exchange Vollzeit
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate at the Exchange. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities:
  • Provide high-level customer satisfaction through excellent service, greeting each customer upon contact and/or line of sight, and assessing their needs.
  • Utilize product knowledge to serve customers in one or more sales areas, adhering to merchandise presentation standards, and providing assistance with completing price changes, special orders, and online orders.
  • Actively communicate and promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
  • Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions, and verify and accept multiple tenders for payment.
  • Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
Requirements:
  • Completion of high school or the equivalent.
  • Retail experience, demonstrated willingness, and potential for additional responsibility.
  • Able to learn and adapt to current technology needs.
  • Excellent communication skills.
  • Basic computer skills.
Benefits:
  • Comprehensive medical and dental plans.
  • Flexible Spending Accounts.
  • Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA).
  • Short-Term and Long-Term Disability.
  • Basic Associate Life Insurance and Supplemental Associate Life Insurance.
  • Personal Accident Insurance.
  • Dependent Life Insurance.
  • Long-Term Care.
  • Traditional Pension Plan and 401(k) retirement savings plan.
About the Exchange:

The Army & Air Force Exchange Service, also known as "the Exchange", is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters, and an internet shopping site to serve Soldiers, Airmen, and their families.

We are committed to hiring our military members and their families, as well as anyone who wants to give back to those who serve. We offer various retail opportunities, from front-end cashiers or working in our various departments, to our Express and Class 6 stores.

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