TRICARE Beneficiary Services Representative

vor 1 Monat

Grafenwöhr, Bayern, Deutschland 00100 LEIDOS, INC. Vollzeit
Job Summary

We are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to our beneficiaries, ensuring they receive the best possible care and services.

Key Responsibilities
  • Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System and other relevant systems.
  • Register TRICARE beneficiaries in the MHS Genesis system and perform Primary Care Manager changes in accordance with Military Treatment Facility guidelines.
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person interactions.
  • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.
  • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and other relevant events.
  • Provide basic claims assistance, including providing information on claim status.
  • Collect and record Health Information into applicable systems.
  • Assess the appropriate assistance level needed and refer or escalate as necessary to address the issue at hand.
  • Collect and report information on daily activities performed.
  • Complete tasks on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses.
  • Maintain confidentiality and proper handling of Protected Health Information.
  • Provide remote support to Leidos BSRs at other sites and provide shadow support to new BSRs as needed.
  • Adhere to a business casual dress code.
Requirements
  • High school diploma or GED.
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee, or US Contractor supporting the DoD.
  • Must be a US Citizen.
  • Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1.
  • Three years' cumulative experience in the following areas:
    • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
    • Experience in a medical or clinical environment.
    • Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims.
    • Experience in a customer service environment.
Desired Qualifications
  • Fluency in English.
  • Proficient in written and oral communications.
  • Possess effective presentation skills.
  • Computer literate with Internet research experience.
  • Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook.
  • Ability to reply tactfully with people on the phone and in person.
  • Ability to work independently and under minimal supervision.
  • Excellent organizational skills and time management skills.
  • Detail oriented.
  • Ability to multitask.
  • Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

  • TRICARE Beneficiary Services Representative

    vor 4 Stunden

    Grafenwöhr, Bayern, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in the healthcare industry? Do you have a passion for helping others and making a difference in their lives? Leidos has an exciting opportunity for a Beneficiary Services Representative to join our team in Grafenwoehr, Germany.The successful candidate will provide education and enrollment services for the TRICARE...

  • TRICARE Beneficiary Services Representative

    Vor 4 Tagen

    Grafenwöhr, Bayern, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in the healthcare industry? Do you have a passion for providing exceptional customer service and making a difference in the lives of others? As a Beneficiary Services Representative for TRICARE, you will have the opportunity to work with a dynamic team and make a real impact in the lives of military families.The TRICARE...

  • TRICARE Beneficiary Services Representative

    vor 2 Monaten

    Grafenwöhr, Bayern, Deutschland Leidos Vollzeit

    Job SummaryWe are seeking a highly skilled Beneficiary Services Representative Floater to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesBeneficiary Education and Enrollment ServicesVerify...

  • TRICARE Beneficiary Services Representative

    vor 2 Monaten

    Grafenwöhr, Bayern, Deutschland Leidos Vollzeit

    Job SummaryWe are seeking a highly skilled Beneficiary Services Representative Floater to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesBeneficiary Education and Enrollment ServicesVerify...

  • TRICARE Beneficiary Services Representative

    Vor 6 Tagen

    Grafenwöhr, Bayern, Deutschland 00100 LEIDOS, INC. Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced TRICARE Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to military families and beneficiaries, ensuring they receive the best possible healthcare services.Key ResponsibilitiesVerify benefits...

  • TRICARE Beneficiary Services Representative

    Vor 2 Tagen

    Grafenwöhr, Bayern, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in the healthcare industry? Leidos has an exciting opportunity for a Beneficiary Services Representative in Grafenwoehr, Germany.The successful candidate will provide education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. This role involves verifying benefits eligibility,...

  • TRICARE Beneficiary Services Representative

    vor 2 Wochen

    Grafenwöhr, Bayern, Deutschland Leidos Vollzeit

    Job SummaryWe are seeking a highly skilled and detail-oriented TRICARE Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and...

  • TRICARE Beneficiary Services Representative

    vor 2 Wochen

    Grafenwöhr, Bayern, Deutschland Leidos Vollzeit

    Job SummaryWe are seeking a highly skilled and detail-oriented TRICARE Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and...

  • TRICARE Beneficiary Services Representative

    vor 4 Wochen

    Grafenwöhr, Bayern, Deutschland Leidos Vollzeit

    Job SummaryWe are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and process...

  • TRICARE Beneficiary Services Representative

    vor 4 Wochen

    Grafenwöhr, Bayern, Deutschland Leidos Vollzeit

    Job SummaryWe are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and process...

  • TRICARE Beneficiary Services Representative

    vor 1 Monat

    Grafenwöhr, Bayern, Deutschland Leidos Vollzeit

    Job SummaryWe are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and process...

  • TRICARE Beneficiary Services Representative

    vor 1 Monat

    Grafenwöhr, Bayern, Deutschland Leidos Vollzeit

    Job SummaryWe are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and process...

  • Contracting Officer's Representative

    vor 1 Woche

    Grafenwöhr, Bayern, Deutschland U.S. Army Europe and Africa Vollzeit

    Contracting Officer's RepresentativeThis is a challenging role that requires strong leadership and contracting skills. As a Contracting Officer's Representative, you will serve as the lead representative for a team of contracting officers and contract control/compliance inspectors. Your primary responsibility will be to monitor and review contractor...

  • Contracting Officer's Representative

    vor 1 Woche

    Grafenwöhr, Bayern, Deutschland U.S. Army Europe and Africa Vollzeit

    Contracting Officer's RepresentativeThis is a challenging role that requires strong leadership and contracting skills. As a Contracting Officer's Representative, you will serve as the lead representative for a team of contracting officers and contract control/compliance inspectors. Your primary responsibility will be to monitor and review contractor...

  • Contracting Officer Representative

    vor 3 Wochen

    Grafenwöhr, Bayern, Deutschland U.S. Army Europe and Africa Vollzeit

    {"h2": "Contracting Officer Representative Job Opportunity", "p": "We are seeking a highly skilled Contracting Officer Representative to join our team at U.S. Army Europe and Africa. As a Contracting Officer Representative, you will serve as the lead representative for the contracting officer and be responsible for monitoring, reviewing, and determining...

  • Contracting Officer Representative

    vor 3 Wochen

    Grafenwöhr, Bayern, Deutschland U.S. Army Europe and Africa Vollzeit

    {"h2": "Contracting Officer Representative Job Opportunity", "p": "We are seeking a highly skilled Contracting Officer Representative to join our team at U.S. Army Europe and Africa. As a Contracting Officer Representative, you will serve as the lead representative for the contracting officer and be responsible for monitoring, reviewing, and determining...

  • Contracting Officer Representative

    Vor 6 Tagen

    Grafenwöhr, Bayern, Deutschland U.S. Army Europe and Africa Vollzeit

    Job Title: Contracting Officer RepresentativeThis is a challenging opportunity to work as a Contracting Officer Representative for the U.S. Army Europe and Africa. As a key member of the team, you will be responsible for ensuring compliance with contract specifications and identifying and resolving any issues that may arise.Key Responsibilities:Monitor and...

  • Customer Service Representative

    vor 4 Wochen

    Grafenwöhr, Bayern, Deutschland Exchange Vollzeit

    Job DescriptionAs a Customer Experience Specialist in Firearms/Sporting Goods at the Exchange, you will be responsible for delivering exceptional guest experiences in our departments. You will support a strong commitment to world-class customer service and ensure an extraordinary shopping experience for our customers. You will be knowledgeable about our...

  • Customer Service Representative

    vor 4 Wochen

    Grafenwöhr, Bayern, Deutschland Exchange Vollzeit

    Job DescriptionAs a Customer Experience Specialist in Firearms/Sporting Goods at the Exchange, you will be responsible for delivering exceptional guest experiences in our departments. You will support a strong commitment to world-class customer service and ensure an extraordinary shopping experience for our customers. You will be knowledgeable about our...

  • Customer Service Representative

    vor 4 Wochen

    Grafenwöhr, Bayern, Deutschland Exchange Vollzeit

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate at the Exchange. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Provide high-level customer...