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Client Support Specialist

vor 2 Monaten

Essen, Nordrhein-Westfalen, Deutschland DeltaValue GmbH Vollzeit
About Us

DeltaValue GmbH is a leading provider of financial education and investment services. As a state-recognized training company, we offer comprehensive training programs for individuals and institutions seeking to build wealth through stock market investments and regular income strategies.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and helping them achieve their financial goals.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and video conferencing
  • Assist clients in navigating our training programs and services
  • Respond to client inquiries and resolve issues in a professional and courteous manner
  • Collaborate with our team to ensure seamless client onboarding and support
  • Maintain accurate records and update client information in our CRM system
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of financial markets and investment products (training provided)
  • Proficiency in Microsoft Office and CRM software
  • High school diploma or equivalent required; degree in business or finance preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options
  • Access to ongoing training and education in financial markets and investment products