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Customer Support Specialist

vor 2 Monaten


Langenhagen, Niedersachsen, Deutschland Made for Movement Deutschland GmbH Vollzeit

Made for Movement Deutschland GmbH is a leading provider of innovative medical devices designed to enhance the mobility and quality of life for individuals with severe disabilities.

We are committed to delivering exceptional customer experiences and are seeking a dedicated individual to join our growing sales team.

Responsibilities
  • Provide comprehensive support to customers throughout their journey, from initial inquiries to resolution.
  • Serve as the primary point of contact, offering friendly and efficient assistance in addressing customer needs.
  • Demonstrate strong problem-solving skills by independently assessing situations and implementing effective solutions.
  • Proactively manage open cases, ensuring timely follow-up and straightforward resolutions.
  • Collaborate seamlessly with internal stakeholders, including health insurance providers, logistics teams, and field sales representatives.
  • Review, verify, and prepare incoming orders for customer delivery.
  • Work collaboratively with colleagues to foster a culture of customer satisfaction.
Qualifications
  • Proven experience in telephone customer consultation and a passion for resolving customer issues.
  • A genuine customer-centric approach, prioritizing customer needs and satisfaction.
  • Ability to quickly identify and overcome obstacles, demonstrating resourcefulness and problem-solving acumen.
  • Empathetic personality with a strong aptitude for conflict resolution and de-escalation.