Customer Support Specialist

vor 4 Wochen


Munich, Bayern, Deutschland Mein Job Personalmanagement GmbH Vollzeit
Job Title: Customer Support Specialist (m/w/d) Inbound - Telecommunication

Are you seeking a fresh opportunity as a telephone-based support advisor with Mein Job Personalmanagement GmbH? We offer a range of attractive benefits:

  • Holiday bonus equivalent to half of your salary + Christmas bonus equivalent to half of your salary after the probationary period
  • Flexible working hours available, with part-time options starting from 20 hours to full-time up to 40 hours per week
  • Access to delicious meals in the staff cafeteria
  • Company pension plan with employer contributions
Key Responsibilities:
  • Managing incoming customer inquiries via telephone and providing assistance (inbound - no sales involved)
  • Coordinating various support services
  • Delivering customer care through phone interactions
  • Updating and maintaining the customer database
Qualifications:
  • Prior experience in a customer-facing role
  • Alternatively, a background in healthcare (elderly care/nursing or similar) and unable to continue in that field physically
  • Proficient in computer usage
  • Exceptional written and verbal communication skills in German
  • Friendly, empathetic, and service-oriented demeanor
  • Willingness to work flexible hours with monthly scheduling


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