Aktuelle Jobs im Zusammenhang mit Senior Manager Customer Experience Leader - Munich, Bayern - Infineon Technologies
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Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitTransforming Patient Outcomes through Innovative Customer ExperienceDaiichi Sankyo Europe is seeking a highly skilled Customer Experience Senior Manager Cardiovascular to drive the implementation of our strategic framework for cardiovascular products. This role will focus on delivering an integrated approach to customer experience, considering the end-to-end...
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Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the quality of life for patients worldwide. With over 120 years of experience and a presence in over 20 countries, we are committed to making a difference in the lives of patients and...
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Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the quality of life for patients worldwide. With over 120 years of experience and a presence in over 20 countries, we are committed to making a difference in the lives of patients and...
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Customer Experience Senior Manager Cardiovascular
vor 3 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the quality of life for patients worldwide. With over 120 years of experience and a presence in over 20 countries, we are committed to making a difference in the lives of patients and...
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Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the quality of life for patients worldwide. With over 120 years of experience and a presence in over 20 countries, we are committed to making a difference in the lives of patients and...
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Customer Experience Senior Manager Cardiovascular
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitTransforming Patient Outcomes through Customer ExperienceDaiichi Sankyo Europe is seeking a highly skilled Customer Experience Senior Manager to drive the implementation of our strategic framework for Cardiovascular products. This role will focus on delivering an integrated approach to customer experience, considering the end-to-end journey of our...
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Customer Experience Senior Manager Cardiovascular
vor 4 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitJob Title: Customer Experience Senior Manager CardiovascularAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the quality of life for patients worldwide. With a strong presence in Europe and a commitment to excellence, we strive to...
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Customer Experience Senior Manager Cardiovascular
vor 4 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitJob Title: Customer Experience Senior Manager CardiovascularAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the quality of life for patients worldwide. With a strong presence in Europe and a commitment to excellence, we strive to...
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Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitTransforming Patient Outcomes through Customer ExperienceDaiichi Sankyo Europe is seeking a highly skilled Customer Experience Senior Manager to drive the implementation of our strategic framework for Cardiovascular products. This role will focus on delivering an integrated approach to customer experience, considering the end-to-end journey.Key...
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Senior Customer Success Manager
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Munich, Bayern, Deutschland Carly Vollzeit{"h1": "Senior Customer Success Manager at Carly", "p": "As a Senior Customer Success Manager at Carly, you will play a crucial role in leading our customer success team to drive business growth and customer satisfaction. You will be responsible for developing and executing strategies to improve customer engagement, retention, and overall experience. Your...
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Senior Manager Marketing
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Senior Manager Marketing
vor 1 Monat
Munich, Bayern, Deutschland Bristol Myers Squibb VollzeitAbout the RoleWe are seeking a Senior Manager, Marketing & Customer Lead, to join our team at Bristol Myers Squibb. As a key member of our marketing team, you will be responsible for leading strategic portfolio assessments and decision-making to support investment decisions for in-line and launch assets.Key Responsibilities:Lead strategic portfolio...
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Senior Manager Marketing
vor 1 Monat
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Senior Manager Marketing
vor 1 Monat
Munich, Bayern, Deutschland Bristol Myers Squibb VollzeitAbout the RoleWe are seeking a Senior Manager, Marketing & Customer Lead, Portfolio Management & NPP to join our team at Bristol Myers Squibb. As a key member of our marketing team, you will be responsible for leading strategic portfolio assessments and decision-making to support investment decisions for in-line and launch assets.Key Responsibilities:Lead...
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Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitTransforming Patient Outcomes through Innovative Customer ExperienceDaiichi Sankyo Europe is dedicated to delivering new standards of care that enrich the quality of life around the world. In the field of cardiovascular disease, we strive to protect people from this leading cause of death in Europe and help patients who suffer from it to enjoy every precious...
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Senior Manager Marketing
vor 3 Wochen
Munich, Bayern, Deutschland Bristol Myers Squibb VollzeitAbout the RoleWe are seeking a Senior Manager, Marketing & Customer Lead, Portfolio Management & NPP to join our team at Bristol Myers Squibb in the exciting field of Hematology & Oncology.Key Responsibilities:Lead strategic portfolio assessments and decision-making to support investment decisions for in-line and launch assets.Conduct initial assessments of...
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Senior Manager Marketing
vor 3 Wochen
Munich, Bayern, Deutschland Bristol Myers Squibb VollzeitAbout the RoleWe are seeking a Senior Manager, Marketing & Customer Lead, Portfolio Management & NPP to join our team at Bristol Myers Squibb in the exciting field of Hematology & Oncology.Key Responsibilities:Lead strategic portfolio assessments and decision-making to support investment decisions for in-line and launch assets.Conduct initial assessments of...
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Munich, Bayern, Deutschland All for One Customer Experience GmbH VollzeitBeschreibung:Als Senior Consultant Customer Care Sales/Service Cloud bei All for One Customer Experience GmbH bist du verantwortlich für die Betreuung unserer Bestandskunden im SAP Sales und Service Cloud-Umfeld. Du unterstützt in der SAP Sales und Service Cloud im 1. bis 3. Level Support und nimmst Kundenanforderungen auf, erarbeitest Lösungsvorschläge...
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Senior Customer Experience Consultant
vor 2 Wochen
Munich, Bayern, Deutschland THE MARCOM ENGINE VollzeitSenior Customer Experience ConsultantWir suchen einen erfahrenen Senior Customer Experience Consultant, der unsere Kunden im internationalen Automotive-Sektor strategisch beraten kann. Als Teil unseres Teams werden Sie Datengetrieben Marketingstrategien entwickeln, Kundenbeziehungen stärken und unsere Kunden...
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Senior Customer Experience Manager
vor 2 Monaten
Munich, Bayern, Deutschland zooplus SE VollzeitAbout the RoleWe are seeking a dedicated and strategic professional to join our Product Organization as part of the Customer Research & CX Insights Team. In this key role, you will be instrumental in measuring customer experience and identifying opportunities to enhance it.Key ResponsibilitiesDevelop and Implement CX Strategy: Create and execute a...
Senior Manager Customer Experience Leader
vor 2 Monaten
We are seeking a highly skilled and motivated Senior Manager Customer Experience to join our team at Infineon Technologies. As the leader of our Voice of the Customer programs, you will work closely with business partners to set Voice of Customer business (VoC) objectives, define VoC success metrics, and design listening posts (active and passive).
Key Responsibilities- Design and Scale a Global Enterprise-Level Customer Sentiment KPI Framework
- Provide Thought Leadership to Advance Customer Experience (CX) Maturity and Know-How at Infineon
- Coach, Advise, and Partner with Business Colleagues to Recommend the Best Tactics to Provide Meaningful Customer Intelligence Data
- Lead the Voice of Customer Methodology, Including Passive and Active Data Capture, Ensuring Data Continuity Across the Customer End-to-End Touchpoints
- Partner Closely with IT and Qualtrics Product Owners to Ensure Timely and Seamless Listening Program Execution and Reporting Measures are Effectively Enabling Action Improvement
- Coach and Consult with Colleagues to Foster Sustainable and Measurable Improvement Actions to Increase Customer Performance Indicator (CPI) Effectiveness, Net Promoter Score (NPS), and Customer Experience (CX) Outcomes
- Tell the Story from Our Customers' Eyes Using Data-Driven Insights
- Create and Deliver Presentations at All Levels Within the Organization (Senior Executives, Management Colleagues, to College Interns) Evangelizing Customer Experience (CX) Culture and Customer-Centricity
- Bachelor's Degree in Business Administration, Marketing, Communications, or a Similar Discipline
- 5+ Years of Customer Experience in Program Management in a Global Company
- 2 Years of Semiconductor Experience
- Experience Owning Program Strategy and End-to-End Delivery
- Experience Working in a Complex Cross-Functional Business-to-Business (B2B) Company with 20k+ Employees
- Experience with Design Thinking Methodologies Processes
- Experience Leveraging Data-Driven Insights to Lead Strategic Discussions
- Experience Setting Business Objectives, Defining Positive Outcomes, and Generating Delivery Roadmap
- Authentic and Skilled Communicator – and Facilitator of Complex Concepts/Ideas Made Simple for Various Audience Levels (Regional, Executive, Management, and Front Line)
- 2 Years Experience Fostering CX Key Performance Indicators (NPS, CSAT, CES) in Business-to-Business (B2B) and Business-to-Customer (B2C), to Improve Customer Loyalty and Customer Lifetime Value
- Skilled Mentoring and Coach with the Ability to Collaboratively Partner with Business Stakeholders in Supporting Customer-Centricity
- Coaching, Mentoring Networking Possibilities
- Wide Range of Training Offers & Planning of Career Development
- International Assignments
- Different Career Paths: Project Management, Technical Ladder, Management & Individual Contributor
- Flexible Working Conditions
- Home Office Options
- Part-Time Work Possible (Also During Parental Leave)
- Sabbatical
- On-Site Creche and Kindergarden with 220 Spots, Open Until 5:30pm
- Holiday Child Care
- On-Site Social Counselling and Works Doctor
- Health Promotion Programs
- On-Site Gym, Jogging Paths, Beachvolleyball, Tennis & Soccer Court
- On-Site Canteen
- Private Insurance Offers
- Wage Payment in Case of Sick Leave
- Corporate Pension Benefits
- Flexible Transition into Retirement
- Performance Bonus
- Reduced Price for Public Transport and Very Own S-Bahn Station
- Access for Wheelchairs
- Possibility to Work Remotely from Abroad (EU)
