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Strategic Product Manager, Customer Experience

vor 2 Monaten


Berlin, Berlin, Deutschland HelloFresh Vollzeit

About the Role

We are seeking a highly skilled Strategic Product Manager, Customer Experience to join our team at HelloFresh. As a key member of our Engagement Alliance, you will be responsible for driving the development of our customers' ordering experience across our iOS, Android, and Web products.

Key Responsibilities

  • Develop a deep understanding of our customers' problems and motivations to create personalized, easy-to-use, and engaging digital experiences.
  • Influence some of the most visited pages on our digital products, such as the home page, with millions of weekly visits from customers around the globe.
  • Define the long-term vision, set data-driven roadmaps, and own the technical delivery of new features.
  • Collaborate closely with cross-functional teams, commercial stakeholders, and senior leadership to drive the right investments in the next few years.
  • Lead and develop high-performing product teams to achieve product goals.

Requirements

  • Proven track record of delivering high-impact products and features across iOS/Android/Web platforms.
  • Data-driven approach with a strong sense for interpreting trends and translating them into insights for data-driven decision-making.
  • Strategic thinking abilities to translate market dynamics, customer needs, and competitive positioning into actionable product plans.
  • Excellent interpersonal and communication skills to collaborate effectively with stakeholders at all levels of the organization.

What We Offer

  • Competitive compensation package with perks like a HelloFresh-subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
  • Opportunity to elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
  • Well-being support with mental health support, transportation perks, and working-parent-friendly benefits.