Lounge Operations Manager
vor 2 Wochen
Job Summary
We are seeking a highly skilled and experienced Lounge Supervisor to join our team at Emirates. As a key member of our airport services team, you will be responsible for ensuring the smooth operation of our lounges, providing exceptional customer service, and maintaining the highest standards of quality and safety.
Key Responsibilities
- Deploy available resources to best advantage to satisfy passenger and operational requirements.
- Ensure service suppliers are briefed on EK requirements and deliver them in a timely and efficient manner.
- Control expenditure on food, beverages, and other consumables to minimize waste and unnecessary costs.
- Respond to queries and complaints in an efficient and timely manner.
- Ensure the expeditious and accurate completion of all reports and statistical data.
- Coordinate and handle lounge access sales, sales reporting, and crew scheduling.
- Support and cover in other operational areas as required.
- Ensure Lounge Agents are well motivated, groomed, and able to perform their tasks efficiently and professionally.
Requirements
- 'O' Level or equivalent.
- Relevant professional training courses and basic courses in passenger and ground operations.
- Minimum of 4 years' experience in the Airline Industry, with at least 1 year in a VIP or Premium Lounge.
- Fluent in written and spoken English and German.
What We Offer
We offer competitive remuneration packages, attractive travel benefits, and career development opportunities supported by multi-million dollar training facilities in Dubai and e-Learning programs.
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