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Restaurant Partnership Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Wolt Vollzeit
{"h1": "Restaurant Partnership Support Specialist", "p": "At Wolt, we are growing our business in Germany and seeking a skilled Restaurant Partnership Support Specialist to join our Merchant Services team. This role lies at the heart of our operations, ensuring that our merchants are set up for success by providing a seamless experience.

As a Restaurant Partnership Support Specialist, you will be responsible for analyzing partner performance data, identifying areas for improvement, and implementing solutions to drive growth. You will work closely with our cross-functional teams to refine and improve our approaches to partner communication, coaching, and training.

Key responsibilities include:

* Analyzing partner performance data and identifying key performance indicators to drive improvement
* Monitoring multiple workflows of partner performance improvement and tracking progress
* Proactively reaching out to partners to solve issues through written and verbal communication
* Experience working with cross-functional teams and formulating requests and tasks clearly
* Refining and improving approaches to partner and vendor communication, coaching, and training

In return, you will enjoy a dynamic and international work environment, a fast-growing tech company with many career opportunities, and a competitive salary package.

Requirements:

* Outstanding communication skills in German and English, both verbal and written
* Experience with partner support or communication-heavy job
* Positive demeanor with a good amount of patience
* Excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows
* Keen eye for detail - every small one counts
* Outside-of-the-box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement

Experience in gastronomy or the food industry is a plus, as is experience with Google Suite.

If you are a skilled communicator with a passion for driving growth and improvement, we encourage you to apply for this exciting opportunity.

At Wolt, we are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities.

We look forward to hearing from you"}