Technical Support Specialist
vor 3 Wochen
At RED Global, we are seeking a highly skilled Support Specialist to join our team. As a Support Specialist, you will be responsible for providing advanced technical support for escalated issues related to the Microsoft Power Platform, including Power Automation and user management.
Key Responsibilities:
- Troubleshoot complex technical issues and collaborate with first-level support and technical teams.
- Investigate and resolve escalated issues related to Power Platform applications.
- Maintain in-depth knowledge of Power Platform architecture and updates.
- Analyze recurring issues to identify trends and improve system performance.
- Contribute to technical documentation and knowledge base articles.
- Share best practices with the support team to enhance overall efficiency.
- Build strong relationships with cross-functional teams for effective communication.
- Participate in meetings to drive continuous improvement initiatives.
- Ensure compliance with change management processes.
Preferred Qualifications:
- MB-200: Microsoft Power Platform & Dynamics 365 Core
- MB-400: Microsoft Power Apps & Dynamics 365 Developer
- Experience in Power Platform and Dynamics development.
We are looking for a highly motivated and experienced Support Specialist who can work effectively in a remote environment and collaborate with cross-functional teams. If you have a strong background in technical support and a passion for the Microsoft Power Platform, we encourage you to apply for this exciting opportunity.
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