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Medical Engineer
vor 2 Monaten
We are seeking a highly skilled Medical Engineer to join our team as a Technical Specialist for Automation in Medical Laboratories. As a key member of our EMEA region, you will be responsible for handling service requests, analyzing and solving technical problems, and providing customer support.
Your Responsibilities:- Provide second-level support for service requests in the EMEA region
- Analyze and solve technical problems, including on-site visits
- Conduct technical training courses for technical support staff in EMEA
- Offer customer support for instrument-specific software applications
- Manage escalation and complaint processes in collaboration with affiliates, our Japanese headquarters, and suppliers
- Develop and maintain technical documentation
- Establish new procedures for standardizing device settings in the field
- Degree in medical technology or a related field
- 1-2 years of experience in technical support, training, and customer-facing roles
- Strong expertise in electrical and medical engineering, as well as IT fundamentals
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Proficient English language skills, both written and verbal
We are a dynamic and innovative company dedicated to providing essential products that support people's healthcare journeys. Our EMEA region is a hub for technical expertise, and we offer a collaborative and inclusive work environment.
As a Medical Engineer with Sysmex, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the success of our company. We offer a competitive compensation package, including flexible working arrangements, professional development opportunities, and a range of benefits.
If you are a motivated and detail-oriented individual with a passion for medical technology, we encourage you to apply for this exciting opportunity.