Global Salesforce Business Analyst

Vor 4 Tagen

Bad Homburg vor der Höhe, Hessen, Deutschland FRESENIUS_KABI Vollzeit
Job Title: Global Salesforce Business Analyst

About the Role:

Fresenius Kabi is seeking a highly skilled Global Salesforce Business Analyst to join our team. As a key member of our Commercial Excellence team, you will be responsible for leading and supporting regional CRM initiatives and process optimizations that touch the wider CRM ecosystem across our business units and regions.

Your Key Responsibilities:

  • Act as a liaison between different stakeholders, including business users, IT teams, developers, digital transformation, and project managers, to ensure clear communication and understanding of requirements.
  • Apply analytical and critical thinking skills to solve complex business problems and make informed decisions.
  • Analyze current business processes, data, and systems to identify gaps, bottlenecks, and opportunities for optimization.
  • Create clear and comprehensive documentation, including business requirement documents (BRDs), use cases, user stories, process flows, and other relevant artifacts.
  • Configure the OneCRM instances with a focus on Sales, Service & Marketing Cloud, also including Field Service.
  • Support with the configuration and set-up of the new Life Science Cloud.

Your Profile:

  • University degree in business administration, economics or a similar field, preferably with MBA or PhD.
  • At least 5+ years of professional work experience in Pharma/Life Science industry, in CRM and commercial focussed roles within a Commercial Excellence environment.
  • At least 3+ years of professional experience as a Salesforce Business Analyst or Admin, ideally within an international Matrix driven environment.
  • Profound project management and stakeholder management skills.
  • Salesforce Admin Certification (this is a must for us, a Business Analyst certification preferred).
  • Independent, process- and result-oriented way of working.
  • Excellent communication and presentation skills.
  • Fluent in the English language (written & spoken), any additional languages are an advantage.
  • Intercultural experience and willingness to travel internationally.

About Fresenius Kabi:

Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. Our mission is to improve patients' lives by providing innovative and high-quality products and services.

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