Senior Delivery Project Manager

vor 1 Woche

Berlin, Berlin, Deutschland Axway Vollzeit

About Axway

Axway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience, we have helped more than 11,000 customers in 100 countries to unlock new business innovation and capabilities.

Our Mission

We are committed to revitalizing IT infrastructures to enable brilliant digital customer experiences. Our team is passionate about delivering exceptional service and support to our customers, and we are looking for a talented Senior Project Manager to join our team.

Job Summary

We are seeking a Senior Project Manager with expertise in MFT (Managed File Transfer) products and tools. The successful candidate will have a proven track record of engaging with customers and helping them successfully implement MFT solutions as a Project Manager.

Key Responsibilities

  • Manage the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust
  • Ensure that Axway's MFT technology is successfully deployed in line with the defined architecture
  • Overall customer management and facilitation
  • Effectively communicate technical issues in a non-technical manner to customers, stakeholders, and other business leaders
  • Presents operational and service level reports and explains service level support available to internal or external customers
  • Manages and properly sets customer expectations
  • Interact with customers to ensure the Service Management and Delivery goals and objectives are clear, and ensure that these delivery expectations are met
  • Collaborates with team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
  • Coordinate and dispatch project activity within the team, with customer stakeholders, and with Axway partners
  • Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency, and customer satisfaction of his customer engagements
  • Oversee implementation of new Cloud, OnPrem customers and ongoing service of existing customers
  • Oversee customer change requests and escalations
  • Develop and share with customer service metrics
  • Support the billing of the customer
  • Support the forecast process
  • Elaborate the budget of his customer portfolio and make sure of the profitability of the projects and contracts

Key Competencies

  • Very Strong planning and coordination skills
  • Proven track record in project management
  • Good technical aptitude and a creative drive to solve project- and technical issues
  • Professional presentation skills; cooperative attitude; and a team player
  • Ability and willingness to travel from time to time, inner German and abroad
  • Skilled in communication with customer's key decision makers
  • Experienced in matching customer requirements to a given solution and implementing them on the solution
  • Experience in Cloud or Managed or Hosting service delivery
  • In-depth understanding of customer requirements around IT operations
  • In-depth knowledge of Axway solutions and products (to be trained at Axway)
  • Knowledge of Axway organization (to be trained at Axway)
  • Ability to prioritize tasks effectively with a high level of attention to detail
  • Problem-solving skills: problem definition, problem solving, measurement
  • Good documentation and reporting skills
  • Comprehensive understanding of ITIL practices
  • Strong interpersonal skills to facilitate meetings and communicate complex concepts
  • Strong communication, negotiation, and relationship building skills
  • Service Management Tool, e.g. Service Now
  • Basic financial (e.g. Profit and Loss Account)

Qualifications

  • Minimum 5 years of Project Management experience in the IT industry
  • 3 years of Experience in working with MFT, Networking, Security, Middleware or B2B solutions
  • Excellent communications skills, fluent English C1 and German C1
  • Exposure to relevant technology covering one or more of the following: File Transfer solutions; Web services/SOA; service repository and registry management product

Technical knowledge

  • Understanding of operating systems Unix/Linux/Windows, z/OS is a plus
  • Networking, Databases (Oracle, MySQL or MS SQL)
  • Protocols: SFTP, FTP/S, HTTP/S, PeSIT, LDAP and other MFT protocols
  • Experience with Axway MFT products CFT, Central Governance, or Secure Transport is a significant plus

  • Senior Delivery Project Manager

    vor 14 Stunden

    Berlin, Berlin, Deutschland Axway Vollzeit

    About the RoleAxway is seeking a highly skilled Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for managing the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust.Key Responsibilities:Ensure that Axway's MFT technology is successfully deployed in line with the defined...

  • Senior Delivery Project Manager

    vor 14 Stunden

    Berlin, Berlin, Deutschland Axway Vollzeit

    About the RoleAxway is seeking a highly skilled Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for managing the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust.Key Responsibilities:Ensure that Axway's MFT technology is successfully deployed in line with the defined...

  • Senior Project Delivery Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Workday GmbH (Euro) Vollzeit

    About the Role At Workday GmbH, we prioritize our 'Employees' as our foremost asset. Our commitment includes: Flexible remote working arrangements Encouragement to pursue your career aspirations and achieve both professional and personal milestones Support for a healthy work-life balance and overall wellbeing Dedication to promoting equal opportunities for...

  • Senior Workplace Solutions Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job OverviewWe are seeking a seasoned professional to join our Workplace Solutions team as a Senior Workplace Solutions Manager. This role will be responsible for overseeing the day-to-day operations of our corporate office space in Berlin, ensuring a seamless and efficient work environment for our employees.Key ResponsibilitiesManage the delivery of hard...

  • IT Service Delivery Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job Overview We are looking for a Manager- IT Service Delivery (All Genders) to become a vital part of our IT Service Delivery team, dedicated to providing outstanding experiences. The IT Service Delivery team is essential for our operations, offering user support and serving as the primary local contact for our staff. This team, made up of both Junior...

  • Project Manager

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job OverviewWe are seeking a seasoned professional to join our Vendor Vertical team as a Project Manager - Sales & Revenue. This role will be instrumental in elevating our global vendor acquisitions, commission revenue, and sales processes.Key ResponsibilitiesDevelop and implement global, regional, and local initiatives in Sales and Revenue to drive business...

  • Project Manager

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job OverviewWe are seeking a seasoned professional to join our Vendor Vertical team as a Project Manager - Sales & Revenue. This role will be instrumental in elevating our global vendor acquisitions, commission revenue, and sales processes.Key ResponsibilitiesDevelop and implement global, regional, and local initiatives in Sales and Revenue to drive business...

  • Global Procurement Project Management Director

    vor 14 Stunden

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job OverviewWe are seeking a seasoned Global Procurement Project Management Principal to drive strategic procurement initiatives and lead cross-functional teams at Delivery Hero.The ideal candidate will possess a strong background in procurement, project management, and strategic planning, with a proven track record of delivering complex projects on a global...

  • Global Procurement Project Management Director

    vor 14 Stunden

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job OverviewWe are seeking a seasoned Global Procurement Project Management Principal to drive strategic procurement initiatives and lead cross-functional teams at Delivery Hero.The ideal candidate will possess a strong background in procurement, project management, and strategic planning, with a proven track record of delivering complex projects on a global...

  • Senior Manager, Transfer Pricing Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job DescriptionDeliver Exceptional Transfer Pricing SolutionsWe are seeking a highly skilled Senior Manager, Transfer Pricing Specialist to join our Transfer Pricing team at Delivery Hero. As a key member of our team, you will play a crucial role in setting Transfer Pricing Guidance for all intercompany transactions within our organization.Key...

  • Senior Manager, Transfer Pricing Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job DescriptionDeliver Exceptional Transfer Pricing SolutionsWe are seeking a highly skilled Senior Manager, Transfer Pricing Specialist to join our Transfer Pricing team at Delivery Hero. As a key member of our team, you will play a crucial role in setting Transfer Pricing Guidance for all intercompany transactions within our organization.Key...

  • Senior Project Manager

    vor 9 Stunden

    Berlin, Berlin, Deutschland Caresyntax Vollzeit

    About the RoleCaresyntax is seeking a highly skilled Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for leading complex IT projects from initiation to delivery, ensuring timely and within-budget completion. Your expertise will be instrumental in driving project success and delivering exceptional results.Key...

  • Senior Project Manager

    vor 9 Stunden

    Berlin, Berlin, Deutschland Caresyntax Vollzeit

    About the RoleCaresyntax is seeking a highly skilled Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for leading complex IT projects from initiation to delivery, ensuring timely and within-budget completion. Your expertise will be instrumental in driving project success and delivering exceptional results.Key...

  • Manager- IT Service Delivery

    vor 1 Monat

    Berlin, Berlin, Deutschland Delivery Hero SE Vollzeit

    __jobinformationwidget.freetext.LocationText__ Berlin, Germany Type__ Full-time Category__ System Administration Delivery Hero working__ On-Site This doesn't mean the journey ends here. Click below to continue your new career path. About the opportunityWe are seeking for a Manager- IT Service Delivery (All Genders) to join our IT Service Delivery...

  • Global Procurement Project Management Director

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job OverviewWe are seeking a seasoned Global Procurement Project Management Director to join our Procurement team at Delivery Hero. As a key member of our organization, you will play a crucial role in driving our procurement strategy and ensuring the successful execution of global procurement projects.The ideal candidate will possess a strong background in...

  • Global Procurement Project Management Director

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job OverviewWe are seeking a seasoned Global Procurement Project Management Director to join our Procurement team at Delivery Hero. As a key member of our organization, you will play a crucial role in driving our procurement strategy and ensuring the successful execution of global procurement projects.The ideal candidate will possess a strong background in...

  • Senior Product Manager

    vor 14 Stunden

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job Title: Senior Product ManagerWe are seeking an experienced Senior Product Manager to lead our Cart and Checkout Experience team at Delivery Hero. This role is pivotal in driving the end-to-end product strategy, development, and optimization of our shopping cart and checkout experience across multiple brands.Key Responsibilities:Oversee the entire product...

  • Senior Product Manager

    vor 14 Stunden

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job Title: Senior Product ManagerWe are seeking an experienced Senior Product Manager to lead our Cart and Checkout Experience team at Delivery Hero. This role is pivotal in driving the end-to-end product strategy, development, and optimization of our shopping cart and checkout experience across multiple brands.Key Responsibilities:Oversee the entire product...

  • Senior Manager, Non-Financial Reporting Lead

    vor 14 Stunden

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    {"h1": "Senior Manager, Non-Financial Reporting Lead", "p": "At Delivery Hero, we are seeking a Senior Manager, Non-Financial Reporting Lead to join our Finance and Sustainability & CSR teams. This role will lead the production of the annual global non-financial report for the group, developing collaboration practices with the sustainability and finance...

  • Senior Manager, Non-Financial Reporting Lead

    vor 14 Stunden

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    {"h1": "Senior Manager, Non-Financial Reporting Lead", "p": "At Delivery Hero, we are seeking a Senior Manager, Non-Financial Reporting Lead to join our Finance and Sustainability & CSR teams. This role will lead the production of the annual global non-financial report for the group, developing collaboration practices with the sustainability and finance...