Head of Customer Support
vor 4 Wochen
Deine Herausforderung
Wir suchen einen erfahrenen Head of Customer Support (w/m/d) - Hotel, der unsere Kunden zufriedenstellt und unsere Unternehmensziele erreicht.
Deine Aufgaben
- Strategische Initiativen entwickeln, um eine hohe Kundenzufriedenheit sicherzustellen und zu steigern
- Arbeitsabläufe durchleuchten und Optimierungspotenzial identifizieren
- Service-Audits durchführen, um unsere hohe Servicequalität sicherzustellen
- Führung und Weiterentwicklung von Teamleads übernehmen
Dein Profil
- Abgeschlossenes Studium im Bereich Hotelmanagement oder Tourismus
- Mehrjährige Erfahrung in der Leitung von Support-Teams
- Starke Führungsfähigkeiten und Erfahrung in der Entwicklung von Teams
- Proaktive, lösungsorientierte Denkweise und Flexibilität
- Fließende Deutsch- und Englischkenntnisse
Deine Vorteile bei uns
- Arbeitszeiten können eigenverantwortlich und flexibel gestaltet werden
- 50% mobiles Arbeiten pro Woche möglich
- Bis zu 30 Tage pro Kalenderjahr mobiles Arbeiten im europäischen Ausland möglich
- 28 Tage Urlaub pro Jahr, der sich automatisch in Intervallen steigern lässt
- Professionelle, ergonomische Office-Infrastruktur
- Individuelle Weiterentwicklungs-Perspektiven
- Offene Feedback-Kultur
- Viele Vorteile wie 10% Rabatt auf private Reisen
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