Head of Customer Support

vor 4 Wochen


Munich, Bayern, Deutschland Lanes & Planes Vollzeit

Deine Herausforderung

Wir suchen einen erfahrenen Head of Customer Support (w/m/d) - Hotel, der unsere Kunden zufriedenstellt und unsere Unternehmensziele erreicht.

Deine Aufgaben

  • Strategische Initiativen entwickeln, um eine hohe Kundenzufriedenheit sicherzustellen und zu steigern
  • Arbeitsabläufe durchleuchten und Optimierungspotenzial identifizieren
  • Service-Audits durchführen, um unsere hohe Servicequalität sicherzustellen
  • Führung und Weiterentwicklung von Teamleads übernehmen

Dein Profil

  • Abgeschlossenes Studium im Bereich Hotelmanagement oder Tourismus
  • Mehrjährige Erfahrung in der Leitung von Support-Teams
  • Starke Führungsfähigkeiten und Erfahrung in der Entwicklung von Teams
  • Proaktive, lösungsorientierte Denkweise und Flexibilität
  • Fließende Deutsch- und Englischkenntnisse

Deine Vorteile bei uns

  • Arbeitszeiten können eigenverantwortlich und flexibel gestaltet werden
  • 50% mobiles Arbeiten pro Woche möglich
  • Bis zu 30 Tage pro Kalenderjahr mobiles Arbeiten im europäischen Ausland möglich
  • 28 Tage Urlaub pro Jahr, der sich automatisch in Intervallen steigern lässt
  • Professionelle, ergonomische Office-Infrastruktur
  • Individuelle Weiterentwicklungs-Perspektiven
  • Offene Feedback-Kultur
  • Viele Vorteile wie 10% Rabatt auf private Reisen


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