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Medical Engineer

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Norderstedt, Schleswig-Holstein, Deutschland Sysmex Vollzeit
About the Role

We are seeking a highly skilled Medical Engineer to join our team as a Technical Specialist for Automation in Medical Laboratories. As a key member of our EMEA region, you will be responsible for handling service requests, analyzing and solving technical problems, and providing customer support for instrument-specific software.

Key Responsibilities
  • Technical Support: Handle service requests in the EMEA region, providing second-level support and resolving technical issues on customer sites.
  • Problem Analysis and Resolution: Analyze and solve complex technical problems, including those on customer sites.
  • Training and Development: Conduct technical training courses for technical support staff in the EMEA region.
  • Customer Support: Provide customer support for the application of instrument-specific software.
  • Escalation and Complaint Management: Manage escalations and complaints in cooperation with affiliates, our Japanese headquarters, and suppliers.
  • Documentation and Procedure Development: Prepare and revise technical documentation and develop new procedures for standardizing device settings in the field.
Requirements
  • Education: Degree in medical technology or comparable education.
  • Experience: 1-2 years of experience in technical support, training, and conceptualizing training courses.
  • Expertise: Profound expertise in electrical and medical engineering, as well as IT basics.
  • Skills: Strong customer orientation, ability to motivate, independent working skills, communication skills, and open-mindedness.
  • Language: Profound English skills, written and verbal.
About Sysmex

Sysmex is an aspiring corporate group that values respect and trust in our cooperation and communication. We offer a dynamic and inclusive work environment with opportunities for growth and development.

Benefits
  • Culture and Cooperation: Appreciative work environment, open corporate culture, flat hierarchies, and an inclusive and caring atmosphere.
  • Work-Life Balance: Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave.
  • Additional Benefits: Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidized lunch in our canteen.
  • Health and Wellbeing: In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management.
  • Mobility: Subsidy for public transport, free parking, bike leasing via JobRad.
  • Social Responsibility: Opportunities to get involved in different sustainability and charity initiatives, climate-friendly and respectful use of resources.