Aktuelle Jobs im Zusammenhang mit Guest Service Manager - Berlin, Berlin - Accor
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Guest Service Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Accor VollzeitJob Title: Guest Service ManagerWe are seeking a highly skilled and experienced Guest Service Manager to join our team at The Hoxton, Charlottenburg. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable and effortless experience.Key Responsibilities:Lead...
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Guest Service Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Accor VollzeitJob Title: Guest Service ManagerWe are seeking a highly skilled and experienced Guest Service Manager to join our team at The Hoxton, Charlottenburg. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable and effortless experience.Key Responsibilities:Lead...
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Guest Service Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Accor VollzeitJob Title: Guest Service ManagerWe are seeking a highly skilled and experienced Guest Service Manager to join our team at The Hoxton, Charlottenburg. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable and effortless experience.Key Responsibilities:Lead...
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Guest Service Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Accor VollzeitJob Title: Guest Service ManagerWe are seeking a highly skilled and experienced Guest Service Manager to join our team at The Hoxton, Charlottenburg. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable and effortless experience.Key Responsibilities:Lead...
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Guest Service Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Accor VollzeitAbout the RoleWe are seeking a skilled Guest Service Manager to lead our Front Office team at The Hoxton in Charlottenburg, Berlin. As a key member of our hotel team, you will be responsible for providing exceptional customer service, managing the day-to-day operations of the Front Office, and ensuring a seamless guest experience.Key ResponsibilitiesLead and...
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Guest Service Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Accor VollzeitAbout The HoxtonThe Hoxton is a series of open-house hotels, each in a neighbourhood that we love. We're passionate about creating great hospitality experiences and building a portfolio of brands.Job DescriptionKey ResponsibilitiesSupport the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox...
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Guest Service Manager
vor 3 Wochen
Berlin, Berlin, Deutschland ibis ibis Budget Hotel Berlin Airport VollzeitUnsere HerausforderungWir suchen einen Gast Service Manager, der unsere Gäste mit Herz und Seele bedient und unsere Hotellerie-Experten unterstützt. Als Gast Service Manager bist du der erste Ansprechpartner für unsere Gäste und verantwortlich für die Front Office-Team. Du bist ein Leader und Motivator, der die Ziele unserer Hotellerie-Experten setzt...
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Guest Relations Host
vor 2 Wochen
Berlin, Berlin, Deutschland Eram Talent VollzeitEram Talent is seeking a skilled Guest Relations Host - Hotel Management to provide exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences.Key Responsibilities:Interact with guests in a friendly and professional manner, making them feel comfortable and valued.Accommodate guests according to their needs,...
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Guest Experience Coordinator
vor 2 Monaten
Berlin, Berlin, Deutschland Meininger Hotels VollzeitJob SummaryWe are seeking a highly skilled and enthusiastic Receptionist (f/m/d) to join our team at MEININGER Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesAct as a host and create a welcoming atmosphere for our...
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Guest Experience Coordinator
vor 2 Monaten
Berlin, Berlin, Deutschland Meininger Hotels VollzeitJob SummaryWe are seeking a highly skilled and enthusiastic Receptionist (f/m/d) to join our team at MEININGER Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesAct as a host and create a welcoming atmosphere for our...
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Assistant Guest Relation Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Hotel de Rome VollzeitUnsere PositionWir suchen einen erfahrenen Gastbeauftragten, der sich auf die Betreuung unserer internationalen Gäste spezialisiert hat. Als wichtiger Teil unseres Teams wird er sich um die individuelle Betreuung unserer Gäste vor, während und nach dem Aufenthalt kümmern.VerantwortlichkeitenErster Ansprechpartner für unsere internationalen...
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Assistant Guest Relation Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Hotel de Rome VollzeitUnsere PositionWir suchen einen erfahrenen Gastbeauftragten, der sich auf die Betreuung unserer internationalen Gäste spezialisiert hat. Als wichtiger Teil unseres Teams wird er sich um die individuelle Betreuung unserer Gäste vor, während und nach dem Aufenthalt kümmern.VerantwortlichkeitenErster Ansprechpartner für unsere internationalen...
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Hotel Guest Service Assistant
vor 3 Wochen
Berlin, Berlin, Deutschland Primestar Hospitality GmbH VollzeitWer bist du?Wir suchen eine Persönlichkeit, die Gastfreundschaft und Engagement in sich trägt. Als Hotel Guest Service Assistant bist du der erste Kontakt für unsere Gäste und sorgst dafür, dass sie sich willkommen und geschätzt fühlen. Du bist ein Teamplayer, der flexibel und selbstständig arbeitet, und hast Lust auf neue Herausforderungen.Was...
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Hotel Guest Service Assistant
vor 3 Wochen
Berlin, Berlin, Deutschland Primestar Hospitality GmbH VollzeitWer bist du?Wir suchen eine Persönlichkeit, die Gastfreundschaft und Engagement in sich trägt. Als Hotel Guest Service Assistant bist du der erste Kontakt für unsere Gäste und sorgst dafür, dass sie sich willkommen und geschätzt fühlen. Du bist ein Teamplayer, der flexibel und selbstständig arbeitet, und hast Lust auf neue Herausforderungen.Was...
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Service Ambassador
vor 4 Wochen
Berlin, Berlin, Deutschland Wen Cheng VollzeitService Staff Job DescriptionAt Wen Cheng, we're passionate about delivering exceptional dining experiences to our guests. As a Service Staff member, you'll play a vital role in creating a welcoming atmosphere and ensuring our guests feel valued and cared for.Key Responsibilities:Order Coordination: Efficiently manage orders to ensure timely delivery and...
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Service Ambassador
vor 4 Wochen
Berlin, Berlin, Deutschland Wen Cheng VollzeitService Staff Job DescriptionAt Wen Cheng, we're passionate about delivering exceptional dining experiences to our guests. As a Service Staff member, you'll play a vital role in creating a welcoming atmosphere and ensuring our guests feel valued and cared for.Key Responsibilities:Order Coordination: Efficiently manage orders to ensure timely delivery and...
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Guest Relations Specialist German-speaking
vor 4 Wochen
Berlin, Berlin, Deutschland HomeToGo VollzeitUnlock Your Potential as a Guest Relations SpecialistAt HomeToGo, we're on a mission to revolutionize the way people experience travel. As a Guest Relations Specialist, you'll be the face of our company, delivering exceptional customer service and creating unforgettable experiences for our guests.Your journey with us will be marked by:Providing personalized...
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Guest Relations Specialist German-speaking
vor 4 Wochen
Berlin, Berlin, Deutschland HomeToGo VollzeitUnlock Your Potential as a Guest Relations SpecialistAt HomeToGo, we're on a mission to revolutionize the way people experience travel. As a Guest Relations Specialist, you'll be the face of our company, delivering exceptional customer service and creating unforgettable experiences for our guests.Your journey with us will be marked by:Providing personalized...
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Assistant Guest Relation Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Hotel de Rome VollzeitDie PositionWir suchen einen erfahrenen Gastbeauftragten, der sich auf die Betreuung unserer internationalen Gäste spezialisiert hat.Der Gastbeauftragte ist der erste Ansprechpartner für unsere Gäste und ist für die individuelle Betreuung vor, während und nach dem Aufenthalt verantwortlich.Er ist für die Durchführung eines reibungslosen Arbeitsablaufs...
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Service Team Member
vor 2 Monaten
Berlin, Berlin, Deutschland KATHARINENHOF VollzeitJob DescriptionWe are seeking a highly skilled and experienced Restaurant Host/Hostess to join our team at Kellner Restaurant Uferpalais. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities: Guest Service: Greet and seat guests in...
Guest Service Manager
vor 2 Monaten
About the Role
We are seeking a highly skilled and experienced Guest Service Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring that our hotel operations run smoothly.
Key Responsibilities
- Lead the Front Office Team
- Supervise and motivate a team of receptionists to deliver exceptional guest service
- Develop and implement strategies to improve guest satisfaction and loyalty
- Manage Hotel Operations
- Oversee the day-to-day operations of the Front Office, including check-in, check-out, and guest services
- Ensure that all hotel systems and processes are running efficiently and effectively
- Improve Guest Experience
- Develop and implement initiatives to improve guest satisfaction and loyalty
- Work closely with other departments to ensure that guest needs are met
- Manage Overbooking and Occupancy
- Manage overbooking levels and work with the team to optimize occupancy
- Ensure that all rooms are allocated efficiently and effectively
- Ensure Data Accuracy
- Ensure that all data in the Property Management System (PMS) is accurate and up-to-date
- Provide regular reports to the management team on guest satisfaction and hotel operations
- Manage Maintenance and Cleanliness
- Ensure that all work areas are maintained to a high standard of cleanliness and maintenance
- Report any maintenance issues to the engineering team promptly
- Develop Team Members
- Provide training and development opportunities to team members to improve their skills and knowledge
- Conduct regular performance reviews and provide feedback to team members
- Manage Cultural Differences
- Be aware of cultural differences and ensure that all guests are treated with respect and dignity
- Develop and implement strategies to improve cultural awareness and sensitivity
Requirements
- Previous Hotel Experience
- Minimum 2 years of experience in a similar role in a hotel or hospitality environment
- Language Skills
- Fluent in German and English, additional languages an asset
- Technical Skills
- Familiarity with Micros Fidelio Opera or similar front desk operating system
- Understanding of Global Distribution Systems (GDS)
- Personal Qualities
- Positive attitude and energy
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
What We Offer
- Competitive Salary and Benefits
- Competitive salary and benefits package
- Opportunities for Development
- Opportunities for career development and advancement
- Fun and Dynamic Work Environment
- Fun and dynamic work environment with a team of like-minded individuals
