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Customer Care Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Staufer Textilpflege GmbH Vollzeit

Company Overview:

Staufer Textilpflege GmbH is a pioneering service provider with a rich heritage of 130 years. We specialize in delivering comprehensive solutions for workwear and rental textiles to our B2B clientele. Our commitment to sustainable textile management ensures that we supply appropriate work clothing to numerous employees on a daily basis. With a dedicated workforce of 300, we are on a path of continuous growth and expansion.

Position:

Customer Care Specialist (m/f/d) Part-time 20-25 hrs/week

Key Responsibilities:

  • Serve as a vital link between our company and B2B clients (Inbound).
  • Manage phone and written inquiries, ensuring accurate documentation in our CRM and ERP systems.
  • Provide support and assistance to our existing customer base.
  • Collaborate with colleagues from various departments (logistics, production) to address customer inquiries effectively.
  • Work in close partnership with the field sales team.

Benefits:

  • Become part of a diverse team of friendly and motivated professionals.
  • Receive comprehensive training in our services and operational processes.
  • Enjoy a secure position within a respectful, successful, and innovative family-owned business with a long-standing tradition.
  • Opportunity for flexible remote work arrangements.
  • Additional perks such as holiday bonuses, meal vouchers, and more.

Qualifications:

  • Completed commercial training (e.g., industrial clerk or office management assistant).
  • Prior experience in customer service with the capability to address diverse client needs.
  • A strong team player with exceptional organizational skills.
  • A service-oriented mindset, friendly demeanor, and reliability are essential.
  • Proficient in Word and Excel, with a quick adaptability to new software.

If this opportunity aligns with your career aspirations, we encourage you to submit your application, including your resume and work references.