Support Specialist
Vor 5 Tagen
Accelerate Business Growth with SEEBURGER
As a Support Engineer at SEEBURGER, you will play a crucial role in ensuring the smooth operation of our Business Integration Suite. Your primary responsibility will be to provide top-notch product support, including case recording, classification, and resolution. You will work independently or collaboratively with our 3rd level support team to resolve issues and improve the overall performance of our solutions.
Your Key Responsibilities
- Provide expert support for our Business Integration Suite, including troubleshooting and resolving technical issues
- Collaborate with customers to understand their needs and provide tailored solutions
- Contribute to the development of knowledge base articles and other support resources
- Participate in the design and implementation of new support processes and procedures
- Assist with software updates, system analyses, and projects in the service environment
Requirements
- Strong IT knowledge, including network, operating system, and ERP user knowledge
- Solid education in information technology or a related field
- Experience in IT administration, system, or application support
- Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as communication protocols, server operating systems, application servers, and databases
- Excellent written and spoken German and English skills
About SEEBURGER
SEEBURGER is a leading global B2B software provider with over 1,000 business accelerators in 15 countries worldwide. We help companies digitalize their processes and improve the lives of people through our innovative solutions.
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