Sales Support Coordinator

vor 4 Wochen

Hamburg, Hamburg, Deutschland Sasol Germany GmbH Vollzeit

Sasol Germany GmbH is a leading integrated chemicals and energy company with a rich history. Our dedicated workforce leverages expertise and advanced technologies to safely and sustainably procure, manufacture, and market chemical and energy products globally. Joining Sasol means becoming part of an organization that prioritizes its people. We are committed to investing in our employees at every stage of their careers, offering development opportunities that foster growth in a culture that values diversity and inclusion.

Key Responsibilities:

  • Accurately process and execute customer sales orders in a timely manner.
  • Provide first-level support for customer inquiries and resolve issues promptly.
  • Enhance the overall customer experience through dedicated service.
  • Collaborate with various internal teams (M&S, Supply Chain, P&O, QM, and Finance) to deliver on Sasol's value proposition and achieve excellence in customer service.

Core Accountabilities:

  • Receive, capture, and execute sales orders, including Debit/Credit, rebates, commissions, and sample orders in SAP, ensuring compliance with Sasol's business processes and governance framework.
  • Monitor the status of open orders, review documentation, identify and resolve issues, and keep customers and relevant internal teams informed of any deviations.
  • Proactively communicate with customers regarding the status of their SAP orders (order confirmations, delivery confirmations, order requests, and delivery dates).
  • Investigate and resolve customer queries within established targets.
  • Manage consignment stock processes, including reconciliation and invoicing as applicable.
  • Issue pro forma invoices in coordination with M&S as necessary.
  • Ensure timely follow-up on payment reminders to customers in collaboration with relevant functions (M&S, Finance, SC) as applicable.
  • Oversee the management of letters of credit in cooperation with relevant functions as necessary.
  • Maintain SAP order processes through regular housekeeping activities.

Qualifications:

  • Commercial education is required.

Experience:

  • A minimum of 5 years of experience in a similar customer service environment.
  • Advanced proficiency in SAP, MS Office, and information systems.
  • Experience in customer service or inside sales with a strong attention to detail.
  • Good understanding of chemical operations and products.
  • Excellent communication and interpersonal skills with a strong customer focus.
  • A collaborative team player with strong intercultural skills, capable of working across cultures and languages.
  • Ability to handle stress and manage multiple tasks simultaneously.
  • Fluency in German and English, both written and spoken; additional languages are a plus.

At Sasol, you will find a supportive team environment and a diverse range of responsibilities, allowing you to take on significant responsibilities quickly. We prioritize work-life balance through flexible working hours and the option for remote work, ensuring a full-time commitment of 37.5 hours. We offer competitive compensation, complemented by modern social benefits, including company pension schemes. We are dedicated to your professional development, providing individual training opportunities at various levels and facilitating diverse career paths. Our health management program includes access to work-life services, personal coaching, and webinars.

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