TRICARE Beneficiary Services Representative
vor 2 Wochen
Job Summary
Leidos is seeking a highly skilled Beneficiary Services Representative Floater to join our team in Landstuhl, Germany. As a key member of our team, you will provide beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency.
Key Responsibilities
- Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
- Register TRICARE beneficiaries in the MHS Genesis system
- Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
- Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
- Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
- Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
- Provide basic claims assistance such as providing information on the status of claims
- Collect and record other Health Information into applicable systems
- Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
- Collect and report information on daily activities performed
- Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
- Maintain confidentiality and proper handling of Protected Health Information
- Provide remote support to Leidos BSRs at other sites
- Provide shadow support to new BSRs as needed
- Adhere to a business casual dress code
- Other duties as assigned
Requirements
- High school diploma or GED
- Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
- Must be a US Citizen
- Be eligible for and maintain ADP IT/III clearance access level
- Three years' cumulative experience in the following areas:
- Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
- Experience in a medical or clinical environment
- Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
- Experience in a customer service environment
Preferred Qualifications
- Be fluent in English
- Proficient in written and oral communications
- Possess effective presentation skills
- Computer literate with Internet research experience
- Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
- Ability to reply tactfully with people on the phone and in person
- Ability to work independently and under minimal supervision
- Excellent organizational skills and time management skills
- Detail oriented
- Ability to multitask
- Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
-
TRICARE Beneficiary Services Representative
Vor 6 Tagen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Leidos VollzeitJob SummaryWe are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and process...
-
TRICARE Beneficiary Services Representative
Vor 6 Tagen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Leidos VollzeitJob SummaryWe are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and process...
-
TRICARE Beneficiary Services Representative
Vor 6 Tagen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Leidos VollzeitJob SummaryWe are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and process...
-
TRICARE Beneficiary Services Representative
Vor 6 Tagen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Leidos VollzeitJob SummaryWe are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesVerify benefits eligibility and process...
-
TRICARE Beneficiary Services Representative
Vor 6 Tagen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. VollzeitJob SummaryWe are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to our beneficiaries, ensuring they receive the best possible care and services.Key ResponsibilitiesVerify benefits eligibility and process enrollments, disenrollments, and...
-
TRICARE Beneficiary Services Representative
Vor 6 Tagen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland 00100 LEIDOS, INC. VollzeitJob SummaryWe are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to our beneficiaries, ensuring they receive the best possible care and services.Key ResponsibilitiesVerify benefits eligibility and process enrollments, disenrollments, and...
-
Sales Representative
vor 1 Woche
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland mobilezone VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused Sales Representative to join our team at Mobilezone on the U.S. Army base in Ramstein. As a Sales Representative, you will be responsible for providing exceptional customer service and sales support to our American clients.Key ResponsibilitiesWork closely with our team to service our...
-
Sales Representative
vor 1 Woche
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland mobilezone VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused Sales Representative to join our team at Mobilezone on the U.S. Army base in Ramstein. As a Sales Representative, you will be responsible for providing exceptional customer service and sales support to our American clients.Key ResponsibilitiesWork closely with our team to service our...
-
Sales Representative
vor 1 Tag
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland mobilezone VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Representative at our mobile store on the U.S. Army base in Ramstein. As a Sales Representative, you will be responsible for providing exceptional customer service and sales support to our American clients.Key ResponsibilitiesProvide personalized sales...
-
Sales Representative
vor 1 Tag
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland mobilezone VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Representative at our mobile store on the U.S. Army base in Ramstein. As a Sales Representative, you will be responsible for providing exceptional customer service and sales support to our American clients.Key ResponsibilitiesProvide personalized sales...
-
Customer Experience Representative
vor 2 Wochen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Exchange VollzeitJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our Retail Operations team, you will be responsible for delivering exceptional customer service and driving sales growth through proactive and customer-centric behaviors.Key ResponsibilitiesProvide...
-
Customer Service Representative
vor 1 Monat
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Exchange VollzeitJob OverviewWe are seeking a dedicated individual to join our team as a Customer Experience Associate. This role involves providing excellent service while preparing and serving a variety of food and beverages. You will work under supervision, ensuring that our customers receive a warm and personalized experience.Key ResponsibilitiesPrepare and serve simple...
-
EUCOM Field Service Representative III
vor 2 Wochen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland First Division Consulting VollzeitJob SummaryWe are seeking a highly skilled Field Service Representative III to support the Air Force Electronic Warfare (EW) Systems. The successful candidate will be responsible for fielding, troubleshooting, repairing, and performing routine preventive and corrective maintenance on all components of the EW systems.Key ResponsibilitiesProvide technical...
-
EUCOM Field Service Representative III
vor 2 Wochen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland First Division Consulting VollzeitJob SummaryWe are seeking a highly skilled Field Service Representative III to support the Air Force Electronic Warfare (EW) Systems. The successful candidate will be responsible for fielding, troubleshooting, repairing, and performing routine preventive and corrective maintenance on all components of the EW systems.Key ResponsibilitiesProvide technical...
-
EUCOM Field Service Representative III
vor 1 Woche
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland First Division Consulting VollzeitJob SummaryWe are seeking a highly skilled Field Service Representative III to support the Air Force Electronic Warfare (EW) Systems. The successful candidate will be responsible for fielding, troubleshooting, repairing, and performing routine preventive and corrective maintenance on all components of the EW systems.Key ResponsibilitiesProvide technical...
-
EUCOM Field Service Representative III
vor 1 Woche
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland First Division Consulting VollzeitJob SummaryWe are seeking a highly skilled Field Service Representative III to support the Air Force Electronic Warfare (EW) Systems. The successful candidate will be responsible for fielding, troubleshooting, repairing, and performing routine preventive and corrective maintenance on all components of the EW systems.Key ResponsibilitiesProvide technical...
-
Customer Experience Representative
vor 2 Wochen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Exchange VollzeitJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our Retail Operations team, you will be responsible for delivering exceptional customer service and driving sales growth through proactive and customer-centric behaviors.Key ResponsibilitiesProvide...
-
Part-Time Vehicle Service Representative
vor 4 Wochen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Europcar Mobility Group Germany VollzeitPosition Overview:We are seeking a dedicated Vehicle Service Agent to enhance our customer experience.Job Type: Temporary part-time role with flexible scheduling options.Benefits:Work with a modern fleet of premium vehicles.Enjoy employee discounts.Key Duties:Facilitate the handover and return of high-end vehicles.Provide exceptional customer service,...
-
Part-Time Vehicle Service Representative
vor 2 Wochen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Europcar Mobility Group Germany VollzeitPosition Overview:We are seeking a dedicated Vehicle Service Agent to enhance our customer experience.Job Type: Temporary part-time role with flexible scheduling options.Benefits:Work with a modern fleet of premium vehicles.Enjoy employee discounts.Key Duties:Facilitate the handover and return of high-end vehicles.Provide exceptional customer service,...
-
Part-Time Vehicle Service Representative
vor 4 Wochen
Ramstein-Miesenbach, Rheinland-Pfalz, Deutschland Europcar Mobility Group Germany VollzeitPosition Overview:We are seeking a dedicated Vehicle Service Agent to support our operations in providing exceptional service to our clients.Employment Type: Temporary part-time role with flexible scheduling options.Benefits:Opportunity to work with a premium fleet of modern vehicles.Attractive employee discounts available.Core Responsibilities:Facilitate...