Customer Service Representative

vor 2 Wochen

Bremen, Bremen, Deutschland DACHSER SE Vollzeit
Job Overview:

DACHSER SE is a leading logistics provider, dedicated to creating the most intelligent combination and integration of logistical network capabilities worldwide. With a focus on customer service, we are seeking a dedicated individual to fill the role of a Customer Service Representative.

Key Responsibilities:
  • Manage customer inquiries and handle internal and external complaints in a professional and timely manner
  • Track shipment statuses and act as a point of contact for various departments and customers, ensuring seamless communication and resolution
  • Prepare cases for insurance processing, ensuring accuracy and attention to detail
  • Ensure accurate documentation of service discrepancies, maintaining a high level of quality and integrity
Requirements:
  • Completed training in Logistics or a related field, with a strong foundation in customer service principles
  • Prior experience in a logistics environment is preferred, with a proven track record of delivering exceptional customer service
  • Strong English communication skills, with the ability to effectively communicate with customers and internal stakeholders
  • Proficient in MS Office applications, with the ability to learn and adapt to new systems and technologies
  • Organized, service-oriented, and self-motivated, with a strong work ethic and attention to detail
Benefits:
  • Modern work environment with flexible hours, allowing for a healthy work-life balance
  • Opportunity for growth in a dynamic and sustainable company, with a focus on career development and advancement
  • Comprehensive onboarding program, ensuring a smooth transition into the role and the company
  • Health management support, promoting a healthy and well-being work environment
  • Various discounts and benefits through corporate partnerships, enhancing the overall employee experience

DACHSER SE values individuality and equal opportunities for all, fostering a diverse and inclusive work environment. If you are passionate about logistics and customer service, and possess the skills and qualifications required for this role, we encourage you to apply.

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