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Customer Service Representative

vor 2 Monaten

Bremen, Bremen, Deutschland ESS Education Vollzeit
About the Role

ESS Education is seeking a highly skilled and customer-focused individual to join our team as an Online Support / Customer Service Representative. This is a fantastic opportunity to work in a dynamic and supportive environment, providing exceptional service to our customers.

Key Responsibilities
  • Provide timely and effective customer support via chat and email.
  • Assist customers with product inquiries and issues, ensuring a high level of satisfaction.
  • Manage customer accounts and updates, maintaining accurate and up-to-date information.
  • Collaborate with the team to continuously improve service quality and efficiency.
Requirements
  • Must be based in Germany, with a strong understanding of local market and culture.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven experience in customer service, with a track record of delivering high-quality results.
  • Proficient in using support tools and technology, with a willingness to learn and adapt.
Benefits
  • Flexible working hours, allowing for a healthy work-life balance.
  • Remote work options, enabling you to work from anywhere.
  • A supportive team environment, with opportunities for growth and development.
  • A competitive compensation package, reflecting your value to the organization.

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.