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Customer Service Representative

vor 2 Monaten

Bremen, Bremen, Deutschland Four Talent Vollzeit

About Four Talent

Four Talent is a leading provider of high-quality, authentic products, including Mānuka honey, to the global market. Our company is committed to excellence in every aspect of our business, from sourcing the finest ingredients to delivering exceptional customer service.

The Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities

  • Respond to customer inquiries via various channels, including phone, email, and online platforms.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Provide product information and recommendations to customers, ensuring they have a positive experience with our brand.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses to customers.

Ideal Candidate

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate will have:

Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.Excellent problem-solving skills, with the ability to think critically and resolve complex issues.Experience in a customer-facing role, preferably in a similar industry.Strong product knowledge and a passion for learning about new products and services.Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.