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Customer Success Representative
vor 2 Monaten
About BorgWarner
BorgWarner is a global leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment.
Job Purpose
In this position, you will be responsible for customer accounts within several product lines. You will provide support to the Key Account and/or Sales Manager regarding the acquisition of projects with customers and work actively at the development and maintenance of customer relations.
Key Responsibilities
- Develop and maintain customer relationships
- Develop proactive plans, follow-up, and record the progress of new business opportunities (NBO) with regard to sales objectives
- Support the strategic and commercial evaluation of new projects
- Prepare offers
- Negotiate prices with customers
- Negotiate project and customer-specific contractual terms
- Participate in forecast and long-term planning
- Support the Key Account Manager/Sales Manager with strategic direction of global customer accounts
- Support the tracking of project and cost planning
- Global coordination of possible customer problems
- Review contracts in collaboration with the legal department with regard to compliance with BorgWarner guidelines
- Monitor market dynamics, including customer and competitive developments, and forward relevant information to appropriate sales management for data merging in our market analysis
Requirements
- Engineer (industrial engineering, mechanical engineering, or business administration with strong technical understanding (at least a Bachelor's degree)
- Excellent communication skills
- Positive presence and assertiveness, strong negotiation skills
- Result-oriented and entrepreneurial thinking
- Experience with complex products and products that require explanation
- Proficient with Microsoft Office products
- Knowledge of SAP preferred
- Fluent in German and English (spoken and written)
- Willingness to travel (approximately 25%)
Our Offer
Driving Change: Innovative technology company, high degree of personal responsibility, creative freedom, and opportunities for further development
Work-Life Balance & Health: 30 days of vacation + special leave, flexible arrangement for mobile working & flextime account (depending on position), gym subsidy, height-adjustable desks, employee-funded bike leasing
Reward Performance: Permanent employment contract, company pension plan, competitive compensation, option for bonus payment
