Linux Technical Support Specialist I Software Quality Assurance
vor 3 Monaten
Linux Technical Support Specialist I Software Quality Assurance at algorismic gmbh | softgarden
Your Role
As a Linux Technical Support Specialist within our organization, you will be instrumental in upholding our commitment to technical excellence and responsive client service. Your expertise will be vital in maintaining our software quality standards and fostering a proactive, solution-driven atmosphere for our clients.
Your Responsibilities- Multi-channel Assistance: Deliver support through various channels including phone, email, support tickets, and remote maintenance, ensuring client issues are addressed promptly.
- Software Deployment Assistance: Engage actively in the deployment of our software utilizing tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions.
- Remote Assistance: Provide support for client projects, encompassing installation, configuration, and troubleshooting, to ensure high levels of customer satisfaction.
- On-site Software Deployment: Execute on-site installations of our software, both automatically using Ansible and manually via terminal, customized to meet specific client needs.
- Error Analysis and Resolution: Independently investigate and rectify software and infrastructure-specific issues based on client requirements, enhancing system stability and user satisfaction.
- Quality Assurance: Implement and oversee testing procedures for quality assurance and enhancement of our software. Conduct both manual and automated tests to uphold high standards.
- Test Scenario Development: Create, integrate, and execute test scenarios within the software architecture. Document issues and collaborate with relevant parties to facilitate swift resolution.
- Monitoring and Testing: Supervise automated test scenarios and conduct functional tests, ensuring the ongoing performance and reliability of our software solutions.
- Degree in Software Engineering/IT or related fields; completed training as a qualified IT Specialist or equivalent experience.
- Familiarity with testing frameworks, test automation, and test management tools (Linux, Gitlab CI, Docker, Pytest, Selenium).
- Experience in the implementation and upkeep of test automation solutions.
- Ability to work independently and responsibly, tackling new tasks, challenges, and technologies.
- Analytical mindset with a collaborative approach to problem-solving.
- Proficient in English; knowledge of German is a plus.
Team & Culture:
- We value a diverse team with unique personalities and complementary skills.
- Our team possesses extensive experience in software development, semiconductor manufacturing, subfab processes, and environmental technologies.
- We promote flat hierarchies, enabling everyone to contribute to our objectives.
- We encourage open, constructive, and respectful communication, fostering a supportive environment.
- We provide opportunities for personal and professional growth.
- We offer creative freedom in work methodologies.
- We embrace individuals of all nationalities, beliefs, identities, and ages.
- We appreciate good coffee.
Work & Office:
- We operate in a vibrant high-tech cluster.
- Our office is conveniently located with excellent public transport access.
- Despite being a startup, we collaborate with established partners.
- We support flexible time management and remote work options.
- We value regular in-person collaboration within the team.
- We provide discounted transportation options and secure bicycle parking.
- We offer regular relaxation massages.
- Our favorite space is our lab, which we hope to enhance with comfortable seating soon.
algorismic is dedicated to enhancing the world through sustainable practices and innovative technologies. We develop unique, modular software solutions for process visualization and optimization that seamlessly integrate into existing systems, utilizing IIoT technology to gather real-time operational data. Our agile and goal-oriented methodologies deliver measurable results swiftly, enhancing energy and resource efficiency while optimizing operations, empowering our clients to achieve sustainability and success.
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