Customer Success Manager: German Speaking
vor 3 Wochen
We are seeking a highly motivated and customer-centric individual to join our scaling customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving client satisfaction, retention, adoption, and expansion in the DACH region (Germany, Austria, and Switzerland).
Key Responsibilities- Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.
- Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
- Identify opportunities to optimise and enhance customers' experiences based on their feedback and usage patterns.
- Provide training and educational resources to empower customers to make the most of our products.
- Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
- Proactively engage with customers to understand their business goals, challenges, and objectives.
- Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
- Deliver demos to interested customers demonstrating the scope of our product suite and added benefits.
- Develop a deep understanding of our product suite and competitor pricing and product offering.
- Reaching out to customers directly, to advise them of the added benefits of our solutions.
About you:
Our ideal candidate has:
- Language requirement: German and English
- At least 3 years of relevant work experience
- Hotel sales &/or SaaS background is advantageous
- Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
- Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
- Drive to revolutionise hoteliers worldwide
- Self-motivated & able to deliver under pressure
- Team-player
- Organised and great eye for detail
- Affection for both international business & tech
We provide:
- Loyalty Programme (Equity)
- Commission | OTE for sales related roles
- Department incentive bonuses
- Training & Development:
- Formal training
- Annual hotel experience
- Employee Referral Campaign
- Friday Drinks & Lunches for in-house Raccoons
- Quarterly Office Massages
- Birthday Lunch
About us:
RoomRaccoon is an international super-fast-growing tech company revolutionising hoteliers around the globe. We empower hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world.
We are committed to helping hoteliers succeed in the ever-changing hospitality industry. Our mission is to become the world's number one hotel management system.
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