Aktuelle Jobs im Zusammenhang mit Customer Service Excellence Specialist - Ratingen, Nordrhein-Westfalen - DKV Mobility
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Customer Service Excellence Specialist
vor 3 Wochen
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vor 4 Wochen
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Customer Service Excellence Specialist
vor 2 Monaten
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Excellence Specialist. As a key member of our team, you will play a crucial role in supporting the integration of new AI technologies, the rollout and operation of our DKV Virtual Assistant, and the support and optimization of our transactional customer feedback.
Key Responsibilities- Support the integration of new AI technologies and the rollout of our DKV Virtual Assistant
- Assist in the development and optimization of our transactional customer feedback
- Prepare workshops and user training sessions
- Take on junior PMO tasks and contribute to project management
- Drive the continuous development of DKV Customer Service
- Registered student of economics, engineering, computer science, mathematics, or a comparable degree program with good grades
- Keen interest in IT processes and process management
- Strong analytical thinking and communication skills
- Ability to work in a team and take personal responsibility
- Business fluent German language skills and good command of written and spoken English
- Comprehensive company health management
- Parent-child offices (from 2023)
- Support for leasing an eBike through our partner Jobrad
- Flexible working hours and family-friendly working time models
- Access to a modern learning environment for personal development
DKV Mobility is a leading provider of sustainable products and services in the industry. We are committed to becoming a climate-positive company by 2023 and helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019. We offer a dynamic and inclusive work environment that values diversity and promotes work-life balance.
