Customer Service Excellence Specialist

vor 1 Woche

Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility Vollzeit

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Excellence Specialist to join our team at DKV Mobility. As a key member of our team, you will play a crucial role in supporting the integration of new AI technologies, the rollout and operation of our DKV Virtual Assistant, and the support and optimization of our transactional customer feedback.

Key Responsibilities

  • Support the integration of new AI technologies and the rollout of our DKV Virtual Assistant
  • Assist in the operation and optimization of our transactional customer feedback
  • Collaborate with the team to drive the continuous development of DKV Customer Service
  • Develop and implement process improvements to enhance customer experience
  • Provide exceptional customer service and support

Requirements

  • Bachelor's degree in Economics, Engineering, Computer Science, Mathematics, or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Proficiency in German and English languages

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Comprehensive company health management
  • Flexible working hours and family-friendly working time models

Why DKV Mobility?

At DKV Mobility, we are committed to providing exceptional customer service and driving innovation in the industry. We offer a dynamic and supportive work environment, opportunities for professional growth, and a comprehensive benefits package. If you are a motivated and detail-oriented individual who is passionate about customer service and process improvement, we encourage you to apply for this exciting opportunity.

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