Werkstudent (m/w/d) B2B Customer Service - German-speaking customers
vor 5 Monaten
Bist du Student/in (m/w/d) und auf der Suche nach einer spannenden Möglichkeit, Praxiserfahrung im Kundenservice zu sammeln? Wir suchen eine/n engagierte/n und motivierte/n Werkstudenten (m/w/d) zur Unterstützung unseres Customer Care Teams für die DACH-Region. Wenn du bereit bist, einen Unterschied zu machen und von einem dynamischen Team zu lernen, dann ist diese Position genau das Richtige für dich
Aufgaben- Teamunterstützung: Hilf unserem Customer Care Team bei Aufgaben wie der Klassifizierung und Erstellung von Kundenkontakten und der Datenüberprüfung.
- Kundenhilfe: Unterstütze Kunden bei Reparaturprozessen durch Nachverfolgung von Kostenvoranschlägen und Reparaturanfragen.
- Anfragen beantworten: Hilf dem Kundenbetreuungsteam bei der Vorbereitung von Antworten auf spezifische Kundenanfragen.
- Servicetermine organisieren: Unterstütze bei der Organisation und Nachverfolgung von Serviceterminen für Installationen.
- Qualitätsmanagement: Trage zu Qualitätsmanagementverfahren bei und berichte über Produktfehler.
- Erfahrung im Kundenservice: Du hast erste Erfahrungen im Kundenservice, idealerweise in einem B2B-/B2C-Verkaufs- oder Serviceumfeld.
- Starke Arbeitsmoral: Du bist engagiert und möchtest erfolgreich sein.
- Prozessverständnis: Du hast ein solides Verständnis von Prozessen wie Vertriebskoordination oder Supply Chain.
- Organisationstalent: Du kannst mehrere Prioritäten effektiv organisieren und managen.
- Technikaffinität: Erfahrung mit ERP- und CRM-Lösungen ist von Vorteil, aber wir bieten umfassende Schulungen an.
- Flexible Arbeitszeiten, 50% remote work möglich
- 30 Tage Urlaub pro Jahr
- 15€/h
- Modernes Büro und inspirierendes Arbeitsumfeld
- Subventionierte Mahlzeiten in der Nachbarschaft unseres Büros (Stadtküche)
- Ticket für öffentliche Verkehrsmittel (100% subventioniert)
- Gemeinsame Firmenveranstaltungen und Aktivitäten
Evident Europe GmbH fördert die Chancengleichheit. Wir freuen uns auf Ihre Bewerbung
Warum bei uns arbeiten?
- Praxiserfahrung: Sammle praktische Erfahrungen und erweitere deine Fähigkeiten in einem unterstützenden Umfeld.
- Dynamisches Team: Arbeite mit einem engagierten Team, das deine Beiträge schätzt.
- Lernmöglichkeiten: Erhalte umfassende Schulungen und kontinuierliche Weiterbildungsmöglichkeiten.
- Flexible Arbeitszeiten: Balanciere deine Arbeit mit deinem Studium, mit flexiblen Arbeitszeiten, die auf deinen Zeitplan abgestimmt sind.
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Hamburg, Hamburg, Deutschland EVIDENT Europe GmbH VollzeitJob DescriptionWe are seeking a motivated and enthusiastic Werkstudent (m/w/d) to support our Customer Care Team for the DACH region. As a Customer Service Representative, you will be responsible for providing excellent customer service to German-speaking customers, resolving issues, and answering questions in a timely and professional manner.Key...
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Hamburg, Hamburg, Deutschland EVIDENT Europe GmbH VollzeitJob DescriptionWe are seeking a motivated and enthusiastic Werkstudent (m/w/d) to support our Customer Care Team for the DACH region. As a Customer Service Representative, you will be responsible for providing excellent customer service to German-speaking customers, resolving issues, and answering questions in a timely and professional manner.Key...
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